Support Consultant
Support Consultant
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1 Vacancy
Job Description
General information
Reference
2025-1657Category
Customer Services - Customer Support - Support Consultant
Contract type
Permanent
Job description
Are you ready to take on a role that goes beyond traditional support At Planon you will do more than resolve tickets. You will help international clients and colleagues succeed by solving complex software challenges and contributing to long-term solutions.
As a Support Consultant you will join an international team of over 30 professionals. You will be the first point of contact for our global network of partners customers and internal teams. Working closely with development sales and other departments you will deliver smart and effective solutions.
What you will do
Support at Planon means taking ownership being creative and continuously improving. We help our B2B clients tackle both functional and technical challenges with our software. You will work on a wide variety of issues and grow your skills through hands-on experience and collaboration. Your key responsibilities include:
- Take full ownership of support tickets from intake to resolution
- Analyze and resolve functional and technical issues escalating when needed
- Collaborate with development and other teams to improve processes and customer experience
- Support software installations and upgrades ensuring minimal downtime
- Communicate clearly and proactively with clients ensuring SLA compliance
Profile
You are curious solution-oriented and eager to grow. You enjoy working in a dynamic environment where no two days are the same and you take pride in delivering high-quality support. You are not afraid to ask for help and you actively contribute to improving how we work.
- 1 to 3 years of experience in a support or service-related role.
- Strong affinity with IT/software.
- Fluent in Dutch and English; French or German is a strong advantage.
- Excellent communication skills and a proactive customer-first mindset.
- Willingness to work from the Nijmegen office in our hybrid model.
We offer
A healthy work-life balance with the flexibility of hybrid working. We foster a collaborative and learning-oriented environment offering continuous development and meaningful training opportunities. Additionally you will work on challenging projects with world-leading clients gaining extraordinary experiences.
Join us on our journey to become the recognised world leader in Smart Sustainable Building Management software solutions. How do we do this By putting our people at the heart of our company and creating an inspiring and safe environment that allows all of us toworklearnlive andplay!
Planon is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable law.
Excited to build connections and make an impact Join us apply today and lets shape the future together!
Job location
The Netherlands Nijmegen
Handled by
Handled by
Mark van Dommelen
Required Experience:
Contract
Employment Type
Full-Time
