Customer Service Advisor

South West Water

Posted on : 27-09-2025

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1 Vacancy

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Job Location

Bournemouth - UK

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 27-09-2025

Job Description

Pennon Water Services t/a Source for Business is a national business water retailer delivering simple accurate and timely billing to c. 100000 customers through great customer service. We are committed to helping our customers lower water use and reducing costs.

As employees we thrive in a supportive working environment developing and continuously learning to ensure we are all working at our best and were looking for enthusiastic people to join our growing team and be part of our continued success.

So are you looking for a new challenge where you can use your communication skills and help our customers

We currently have some exciting opportunities available as aCustomer Service Advisorto join our team working inBournemouth. You will join us on afull-time 12 month fixed term contractbasis and in return you will receive a competitive salary of26299 per annum.

As ourCustomer Service Advisor you will be working in the contact centre and will be the first point of contact for our customers helping solve their queries and answering their questions.

What you will be doing:

Day to day you will be taking calls from customers maintaining positive relationships by providing great customer service
Undertake general admin work all calls are logged on our systems and case notes must be informative and accurate
Keep customers up to date checking in regularly
Processing customer payments and responding to payment and bill queries
Provide information regarding additional services we offer our customers
Liaise with the wider PWS teams to resolve issues
Achieve individual and team KPIs and targets

What we are looking for:

NVQ Customer Services Level 1-2 (Desirable)
Contact centre experience and customer contact
Excellent communication skills both written and verbal

Whats in it for you:

Pennon Water Services is part of the Pennon Group and at Pennon who are one of the largest companies in the South West and we are proud to have been awarded Investors in People recognition.

We know that the support and commitment of our staff is key to our success so you will receive the opportunity for ongoing development and training for a long-term career with us.

In return we will offer an excellent range of benefits including:

Generous holiday allowance plus bank holidays
Competitive loyalty scheme starting at 2 years service
Career pathway progression scheme
A discretionary bonus
Competitive contributory pension
Access to the Pennon Group Sharesave scheme
Various health benefits
And more!

Closing Date: 10th October 2025

Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.

Be yourself we like it that way. Together we will build a culture of belonging where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care we value everyone we celebrate uniqueness.

Our core values which are essential to our success are:

Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.

Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.

Be the Future - Embrace change. Drive Progress. Own the challenge.

Required Experience:

Unclear Seniority

Employment Type

Full-Time

Company Industry

Key Skills

Apply Now

About Company

South West Water

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Customer Service Advisor

South West Water

Job Description

What you will be doing:

What we are looking for:

Whats in it for you:

Employment Type

Company Industry

Key Skills

About Company

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