Lead Teller (Olney, MD)
Lead Teller (Olney, MD)
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Job Description
Position Description
This position is responsible for coaching scheduling and supervising all Tellers within a branch in addition to providing a best in class customer experience while processing transactions servicing existing and potential customers and contributing to branch sales goals.
Position Accountabilities
- Provide excellent customer experience
- Perform basic customer and cash transactions
- Balance cash each day
- Identify referral opportunities to contribute to branch goals
- Adhere to all applicable laws and regulations governing bank operations including compliance with Atlantic Union Bankshares BSA/AML Policy and Procedures
- Identify risk and escalate concerns through proper channels
- Manage branch cash expectations including ATM servicing
- Supervise coach and train all Tellers within the branch to meet goals
- Assist Branch Manager with performance development of Tellers
- Analyze operating reports and coach less senior Teammates accordingly
- Develop and maintain knowledge of bank products services including other lines of business
- Other duties as assigned
Organizational Relationship
This position reports to the assigned leader of the branch.
Position Qualifications
Education & Experience
- High school diploma or equivalent required Associates degree preferred
- Previous cash handling experience required
- Teller experience required
- Previous customer service experience required
- Supervisor experience preferred
Knowledge & Skills
- Excellent customer service skills
- Excellent oral and written communication skills
- Ability to exercise sound business judgment
- Proficient computer skills
- Ability to handle multiple tasks with attention to details
- Flexible able to adapt to change
- Shifts may vary for each position offering depending on business need
- Able to stand for extended periods of time and lift objects up to 30 pounds
We are proud to be an Equal Employment Opportunity employer. We maintain a drug-free workplace.
Employment Type
Full-Time
