Office Support Supervisor 1

Essential Functions
Greener Hub Administration Supervise up to eight part-time Greener Hub student employees including hiring training scheduling evaluating and addressing performance issues. Schedule Greener Hub student staff to ensure adequate coverage for in person phone email and ticket inquiries and provide backup coverage when needed. Cross train Greener Hub student employees to provide event specific information and guidance during large scale Evergreen events like New Student Orientation quarterly Academic Fairs and Career and Internship Fairs. Track organize and prepare reports for performance metrics such as customer traffic response times and user satisfaction. Implement a consistent and user-friendly evaluation system for users of the Greener Hub to provide collaboration with campus partners maintain an inventory of campus resources and informational materials such as flyers forms and business cards. Maintain Greener Hub guidelines and standards by documenting and updating procedures and training manuals on a regular ongoing basis. Collaborate effectively with campus partners such as Academic and Career Advising Enrollment Services Academic Deans etc. to resolve complex student issues and improve business practices. Facilitate opportunities for collaboration and communication amongst other frontline student service staff in order to improve and maintain services to Evergreen students and collaboration with campus partners provide input in the development and maintenance of holistic student support resources such as the Student Handbook and Degree Planning Guide. Holistic Advising Access and TRIO Programs and Title III Administrative Support Assist the Title III Leadership team in the daily administration of the Title III grant by providing administrative support such as gathering pertinent data for annual reports creating presentations to share information in meetings updating Inside Evergreen sites with timely updates about grant project activities. Provide administrative support for the Associate Dean of Holistic Advising and TRIO Programs as needed by scheduling meetings managing travel paperwork and taking notes. Provide lead administrative coverage of the Holistic Advising Access and TRIO Programs ( HAATP ) front office including office reception respond to mail email fax and phone requests and monitor professional presentation of HAATP physical space by ensuring the reception office storage space and common work areas are clutter-free and welcoming. Respond to inquiries and disseminate information to HAATP and other college staff students and the public; serve as a contact for students parents faculty staff alumni and community members needing assistance and direction related to Holistic Advising Access and TRIO Programs the Student Engagement Equity and Support division or the College. Maintain documentation and resources using Microsoft Teams SharePoint Project and other tools that support strong collaboration efforts. Work with Marketing and Communications to maintain and update written and digital information and resources for the HAATP area and Title III projects. Provide administrative support such as notetaking scheduling rooms and managing calendars for HAATP events HAATP personnel searches or other special projects as requested. Make travel arrangements for staff and process business travel and expense forms. Assemble meeting preparation materials and make all arrangements as needed for meetings and events including set-up hospitality and support. Participate in drafting language for grant and area conjunction with the Assistant Director of Title III Programs lead the collection of data and preparation for various Title III reports related to grant activities including annual performance reports (APRs). Maintain and monitor records on Title III budgets and project expenses procurement cards acquisitions equipment and supply inventory; collect maintain and organize data relating to assessment budget and annual performance reports for the Title III area as directed. Serve on Title III related work groups and provide administrative support for various committees by preparing agendas taking meeting minutes and notes and creating and maintaining spreadsheets and reports. Perform other related duties as required or assigned.