Risk Management & Quality Assurance Lead

Risk Management & Quality Assurance Lead

Location: Bethesda MD (Onsite with some Hybrid flexibility)

Job Overview: The Risk Management & QA Lead will provide leadership and oversight of Clients IT quality assurance and risk management activities ensuring the delivery of secure reliable and compliant IT services. This role is critical to contract performance and will require proactive engagement with Client leadership IT teams and federal stakeholders to design implement and manage risk and quality frameworks across all IT services.

This individual will also serve as the Client Section 508 representative ensuring accessibility compliance across Client public and internal digital services while also developing and executing risk mitigation and quality strategies to support infrastructure applications and end-user services.

Key Responsibilities

Risk & Quality Leadership

• Plan organize and execute day-to-day risk management and quality assurance activities across Client IT services.
• Develop and maintain quality assurance frameworks policies and processes supporting network operations system upgrades and desktop support.
• Provide direction in designing and executing technical test cases for infrastructure applications and service enhancements.
• Proactively identify risks vulnerabilities and inefficiencies providing recommendations and corrective actions.
• Support Client in complying with performance measures defined in the Quality Assurance Surveillance Plan (QASP) ensuring services meet established SLAs and KPIs.
• Ensure risk management practices align with Clients IT governance enterprise architecture and security frameworks.

Testing & Automation

• Build execute and maintain test scripts and plans for system upgrades patching and infrastructure changes.
• Ensure testing activities are seamless for end-users and minimize disruptions.
• Assist in developing automated testing and monitoring solutions for high availability and performance.
• Oversee defect tracking remediation and regression testing across IT systems and applications.
• Work with development and operations teams to ensure continuous integration/continuous delivery (CI/CD) testing pipelines incorporate risk and QA standards.

Compliance & Accessibility

• Serve as Clients Section 508 compliance representative ensuring adherence to HHS/NIH accessibility requirements.
• Conduct accessibility assessments and remediation of websites applications PDFs media surveys and internal documentation.
• Lead accommodation waiver requests and represent Client at NIH 508 Advisory Group meetings.
• Ensure all compliance activities support federal mandates including FISMA NIST and HHS/NIH-specific requirements.
• Coordinate quality reviews during audits system assessments and ATO renewals.

Documentation & Reporting

• Prepare QA reports risk assessments and technical documentation to support continuous improvement.
• Maintain Standard Operating Procedures (SOPs) compliance artifacts and test documentation.
• Provide regular updates and briefings to Client leadership CO COR and OIT stakeholders.
• Track and report on quality metrics incident trends and remediation effectiveness to Client leadership.
• Support preparation of deliverables required including monthly quarterly and annual quality assurance reports.

Requirements

• 5 years planning developing and administering IT quality assurance programs (focus on network operations and desktop support).
• 3 years building and executing test scripts/plans for upgrades and patching.
• 5 years in risk management within IT programs.
• Bachelors degree in IT Computer Science or related field.
• Active Quality Assurance certification (CSTE CSQA CAST CMSQ or equivalent).
• 10 years of relevant IT industry experience (5 years additional experience may substitute for degree).
• Strong facilitation and problem-solving skills especially in product acceptance and security/performance testing.
• Experience designing test data architecture and managing QA frameworks.
• Knowledge of quality assurance principles statistical sampling techniques and report preparation.
• Expertise in Section 508 compliance remediation (websites applications PDFs media).
• Prior federal IT program experience at NIH/HHS strongly preferred.
• Experience supporting QA and risk management activities in federal IT programs preferably NIH or HHS.
• Ability to lead compliance efforts across multiple IT functional areas including infrastructure cybersecurity desktop support and scientific computing.
• Strong written and oral communication skills with ability to present findings to technical and executive stakeholders.
• Skills in strategic thinking multi-tasking time management and planning to defined schedules.

Compensation and Benefits

The projected compensation range for this position is $100000 to $200000 per year benchmarked in the Washington DC Metro area. The salary range provided is a good faith estimate representative of all experience levels. Salary at LCG is determined by various factors including but not limited to role location the combination of education/training knowledge skills competencies certifications and work experience.

LCG offers a competitive comprehensive benefits package which includes health insurance options (medical dental vision) life and disability insurance retirement plan contributions as well as paid leave federal holidays professional development and lifestyle benefits.

Devoted to Fair and Inclusive Practices

All qualified applicants will receive consideration for employment without regard to sex race ethnicity age national origin citizenship religion physical or mental disability medical condition genetic information pregnancy family structure marital status ancestry domestic partner status sexual orientation gender identity or expression veteran or military status or any other basis prohibited by law.

If you are interested in applying for employment with LCG and need special assistance or an accommodation to apply for a posted position contact our Human Resources department by email at.

Securing Your Data

Beware of fraudulent job offers using LCGs name. LCG will never request payment-related details or advancement of money during the application process. Legitimate communication will only come from oremails not free commercial services like Gmail or WhatsApp. If you receive suspicious emails asking for payment or personal information contact us immediately at.

If you believe you are the victim of a scam contact your local law enforcement and report the incident to theU.S. Federal Trade Commission.