Front Desk Agent- Japanese Speaker
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
At The Ritz-Carlton Nikko we are seeking Ladies and Gentlemen who will share the unique charm of our hotel where world-class luxury meets the timeless beauty of Japanese tradition with guests from around the globe while creating the most memorable experiences possible.
We welcome individuals who embody the hospitality and professionalism befitting the Ritz-Carlton brand and who can demonstrate exceptional communication skills to meet the diverse needs of both domestic and international guests.
ザリッツカールトン日光では世界基準のラグジュアリーと日本の伝統美が融合した唯一無二の空間でホテルの魅力を国内外へ発信しお客様の体験価値を最大化する紳士淑女を募集します
ザリッツカールトンブランドにふさわしいホスピタリティとプロフェッショナリズムを持ち国内外の多様なニーズに応えるコミュニケーション力を発揮できる方を歓迎します
POSITION SUMMARY
Process all guest check-ins by confirming reservations assigning room and issuing and activating room key. Process all payment types such as room charges cash checks debit or credit. Process all check-outs including resolving any late and disputed charges. Answer record and process all guest calls messages requests questions or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals departures) identify any special requests and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests personal checks and travelers checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Follow all company safety and security policies and procedures; report accidents injuries and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand sit or walk for an extended period of time. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
職務内容
- 宿泊予約の確認客室の割り当てルームキーの発行有効化などチェックイン業務全般を担当します
- 宿泊料金現金クレジットカードなど各種決済処理を行います
- チェックアウト手続きを円滑に進め未処理の精算やご請求に関する調整も行います
- 電話やフロントデスクでの問い合わせ要望を的確に把握し記録対応または関連部署への連携を行います
- ハウスキーピングと連携し客室の清掃準備状況を確認のうえ適切なご案内を行います
- 駐車場利用のご案内や必要に応じたベルスタッフバレースタッフへの指示を行います
- 館内施設や周辺地域に関する情報を提供しゲストの快適な滞在をサポートします
- 到着出発に関する日次レポートを作成し特別なリクエストや内容の正確性を確認します
- 指定されたキャッシャー業務レポート作成をシステム上で行いシフトの開始終了時には現金残高を点検会計規定に従って精算処理を行います
求められる姿勢スキル
- 安全セキュリティに関する規定を遵守し事故や不具合は速やかに上長へ報告してください
- 常に清潔で整った制服身だしなみを保ちプロフェッショナルとしての印象を大切にしてください
- すべてのゲストを笑顔で歓迎し感謝の気持ちを込めて応対する姿勢が求められます
- サービスニーズを先読みし障がいをお持ちの方を含むすべてのゲストに安心できるサポートを提供してください
- 明瞭で丁寧な言葉遣いを徹底し電話応対や対面での接客において適切なマナーを実践してください
- チームワークを重視し協調性を持って前向きな関係を築いてください
- 長時間の立ち仕事や歩行が可能で約5kg程度の荷物を持ち運びできる体力が必要です
- 上司からの依頼業務にも柔軟かつ責任感を持って取り組んでください
応募資格
- 高等学校卒業以上または同等の学歴
- 実務未経験者でも可接客業の経験があれば尚可
- 管理職経験や特別な資格は不問
マリオットインターナショナルについて
マリオットインターナショナルでは機会均等の雇用主としてすべての人を歓迎し機会を提供するよう努めていますアソシエイトひとり一人のバックグラウンドが評価され尊重される環境を積極的に育んでいます私たちの最大の強みはアソシエイトの様々な文化才能経験が豊かに融合している点にあります当社は身体障害者退役軍人あるいは準拠法によって保護されるその他の根拠を含めあらゆる根拠に基づく差別の撤廃に取り組んでいます
Required Experience:
Unclear Seniority
Key Skills
- Customer Service
- Hotel Experience
- Hospitality Experience
- Computer Skills
- Upselling
- Medical office experience
- Office Experience
- Computer Literacy
- Front Desk
- Guest Services
- Cash Handling
- Phone Etiquette
About Company
Marriott’s portfolio of brands includes JW Marriott and Marriott Hotels, the flagship brand of Marriott with over 500 international locations, along with the other 30 brands. The ever-evolving and award-winning brands of the organization continue to bring in customer satisfaction by o ... View more
