Director of Software Development

T-Mobile is in pursuit of exceptional talent to join our executive team. Were committed to excellence and innovation and we are on the lookout for a leader who can steer our company towards new heights of this pivotal role you will be responsible for driving strategic initiatives and leading a talented team of professionals. The ideal candidate will possess a proven track record of success demonstrating a keen ability to navigate complex challenges and capitalize on emerging opportunities. As a key member of our executive team you will play a crucial role in shaping and executing our organizational strategy and contributing to our continued growth and market leadership. Join us in our commitment to driving innovation inspiring collaboration fostering a positive company culture and achieving unparalleled success.

Job Overview
T-Mobile moves fast innovates rapidly and maintains a laser focus on delivering the best customer experiences in any industry. The Director of Software Development plays a critical role in enabling this culture by developing and driving strategy with senior leaders collaborating with business peers and building and growing high-performing teams.

This leader will have end-to-end responsibility for strategy development operations through DevOps and delivery of digital platforms that support T-Mobiles suite of customer-facing and internal services. The digital platforms delivered within this organization are crucial components of the overarching Un-carrier strategy led by both Marketing and Business teams to enable industry-leading capabilities and strengthen T-Mobiles relationship with its growing customer base.

This position directly impacts revenue generation by driving efficiencies for both customers and agents enabling seamless secure connections across support and commerce channels. The Director will execute enterprise strategies by leveraging in-house applications open-source technologies and industry-leading third-party solutions.

The Director is also responsible for building and leading a growing team of software development managers architects technical product managers engineers testers and analysts to design deliver and support innovative solutions and services. A significant emphasis will be placed on identifying opportunities for innovation to maintain T-Mobiles leadership position in an increasingly competitive industry landscape.

The position is responsible for building the web applications and services required to support the Service functions for Care Retail and T-Life App & Web.

The Director Software Development is responsible for strategic and operational decisions that directly influence T-Mobiles digital engagement scalability and revenue impact. This role defines platform architecture prioritizes roadmap features and leads decisions on technology investments AI integrations and platform scalability in support of T-Mobiles QGP.

Key operational decisions include coordinating release sequencing approving production deployments and aligning platform capabilities with evolving business needs. For example the Director may determine it necessary to do a phased rollout of backend services to support a major product launch balancing performance cost and customer experience. Decisions made at this level have enterprise-wide impactpowering 80% of digital traffic through our digital web and app enabling new digital revenue streams improving development velocity and ensuring platform reliability and security.

Finally this leader will serve as a technology evangelist championing T-Mobiles position as a leading technology company.

Job Responsibilities:

• Form strategic partnerships with Product Business Enterprise domains and stakeholders within and outside the technology organization. Develop a deep understanding of their business strategies generate new ideas manage issues and ensure alignment with overall strategy.
• Actively plan and manage a portfolio of high-quality products & services through a lifecycle of envisioning/investing/sustaining/retiring.
• Contribute to strategy and supporting roadmaps aligned to overall strategy in collaboration with other directors and enterprise architecture
• Maintain knowledge of new developments in area of specialty and incorporate these innovations where appropriate.
• Drive innovation improvement and adoption of industry leading practices including open source CI/CT/CD cloud microservices/container architecture
• Recommend and implement technology direction for applications and services including package SaaS and custom developed solutions
• Lead system design of highly scalable systems with native telemetry and monitoring in mind. Enabling self-healing systems.
• Drive cost out of systems operations and maintain critical technology roadmaps in place to continue to adapt to new technologies.
• Modernize legacy application architecture and infrastructure
• Deliver and support a portfolio of services to achieve business objectives. Direct the continual improvement of the enterprise-scale services
• Ensure effective collaboration between technology teams.
• Execute the design development and operations of systems that are highly performant and maintain high availability.
• Efficiently manage staff to support systems for continuous availability
• Accountable for department budget delivery and service performance optimizing cost of service delivery ensuring services are meeting or exceeding service levels.
• Develop and execute staffing strategy leveraging a mix of employees managed services and other partners to deliver departmental services
• Contribute to overall strategy policies and processes.
• Hire manage and develop a team of senior managers managers and individual contributors
• Lead team through change motivating and inspiring teams to do their best work and develop the teams knowledge and ability to deliver on its mission.
• Coach and mentor senior staff; ensure effective performance partnership processes are used to maximize engagement and performance.

Education and Work Experience:

• Bachelors degree in Electrical Engineering Computer Science Information Technology or equivalent experience required.
• Masters/Advanced Degree preferred.
• More than 10 years of professional experience leading software development teams in a large-scale company environment.
• 7 years of architecting and implementing digital service platforms and solutions.
• 7 years of mentoring and developing technical leaders within the software development domain.

Knowledge Skills and Abilities:

• Proven platform leadership: 10 years of progressive software engineering experience including 5 years leading large-scale digital platform initiatives that serve millions of users and multiple business domains.
• End-to-end platform delivery: Demonstrated success in designing developing and operating digital platformsincluding customer-facing applications APIs and internal enablement serviceswith measurable business impact.
• Modern digital engineering practices: Hands-on engineering experience with cloud-native platforms API-first and microservices architecture containerization DevOps automation and CI/CD pipelines supporting continuous delivery at scale.
• Scalable and resilient systems: Strong background in building secure highly available and performant platforms with a focus on reliability observability and enterprise-grade compliance.
• Data-driven excellence: Experience enabling platforms with advanced analytics data pipelines personalization and AI/ML integrations to drive differentiated digital experiences.
• Cross-domain integration: Deep understanding of how digital platforms integrate with enterprise systems (CRM billing identity commerce etc.) to deliver seamless omnichannel customer journeys.
• Customer-first mindset: Proven ability to align platform engineering with customer experience strategies ensuring platforms enable secure intuitive and frictionless customer interactions.
• Talent and culture building: Demonstrated success in developing engineering leaders and teams fostering a culture of innovation quality and continuous improvement within digital platform organizations.
• Strategic influence: Ability to partner with product design business and enterprise technology leaders to define and deliver digital platform strategies that enable growth and agility.

• At least 18 years of age
• Legally authorized to work in the United States

Base Pay Range: $194100 - $262700

Corporate Bonus Target: 25%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidates actual pay will be based on various factors such as qualifications and experience so the actual starting pay will vary within this range. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employees eligible earnings in the prior year.

At T-Mobile our benefits exemplify the spirit of One Team Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases offering medical dental and vision insurance a flexible spending account 401(k) employee stock grants employee stock purchase plan paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave family building benefits back-up care enhanced family support childcare subsidy tuition assistance college coaching short- and long-term disability voluntary AD&D coverage voluntary accident coverage voluntary life insurance voluntary disability insurance and voluntary long-term care insurance. We dont stop there - eligible employees can also receive mobile service & home internet discounts pet insurance and access to commuter and transit programs! To learn about T-Mobiles amazing benefits check out .

Never stop growing!
As part of the T-Mobile team you know the Un-carrier doesnt have a corporate ladderits more like a jungle gym of possibilities! We love helping our employees grow in their careers because its that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity youre living our values while investing in your career growthand we applaud it. Youre unstoppable!

T-Mobile USA Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age race ethnicity color religion creed sex sexual orientation gender identity or expression national origin religious affiliation marital status citizenship status veteran status the presence of any physical or mental disability or any other status or characteristic protected by federal state or local law. Discrimination retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process please let us know by emailing or calling 1-. Please note this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.