Product Owner, Customer Experience Platforms

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Canada Goose isnt like anything else. Weve built something great something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. To Live in the Open. At Canada Goose youre part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by a purpose to keep the planet cold and the people on it warm. We endure any condition observe every detail and are building a community that believes in living bravely and coming together to support game-changing people.

Here opportunities are everywhere - to try something new to learn to do meaningful and impactful work and theyre yours for the taking.

Position Overview:

The Product Owner Customer Experience Platforms will be the voice of the customer and employee within Product team maximizing value delivery each Program Increment (PI) by aligning the team backlog with stakeholder needs and Canada Gooses Experience vision. Acting as the hub between Product Management Developers Scrum Masters and Release Train Engineers the PO steers solution design prioritizes work and harnesses analytics to validate outcomes ensuring our Post Purchase Customer Experience and Sales Conversion journeys continually improve. With ongoing investments in Salesforce Service Cloud (SFSC) and leading commerce platforms the PO will play a key role in enabling robust integrations that deliver a unified customer and service experience.

What Youll Do

• Actively participate in PI Planning iteration planning backlog refinement reviews retrospectives and PO Syncs providing day-to-day guidance to help the team meet iteration goals and maintain cadence with the ART.
• Represent customers and business owners translating insights into backlog items that address the most valuable jobs to be done.
• Contribute practical constraints and opportunities to the product vision and PI roadmap communicating that vision during PI Planning.
• Write clear user stories slice work for fast feedback define acceptance criteria/DoD and accept completed stories safeguarding built-in quality.
• Gather qualitative and quantitative feedback (system demos empathy interviews telemetry) and feed insights back into the roadmap for continuous improvement.
• Define benefit hypotheses instrument analytics (Salesforce Reports CRM Analytics Power BI) and validate that released capabilities deliver measurable outcomes.
• Partner with architecture engineering and commerce teams to ensure robust SFSCShopify integrations supporting sales service warranty and omnichannel experiences.

Lets Talk About You

• 2 years product ownership or business analysis experience delivering Salesforce Service Cloud or leading customer support capabilities in an Agile environment.
• Hands-on involvement through at least three full PIs with cross-functional partners.
• Proven experience working with or supporting integrations between Salesforce and eCommerce platforms (preferably Shopify).
• Certifications: SAFe PO/PM or Certified Scrum Product Owner (CSPO).
• Direct Shopify integration experience particularly involving SFSC.
• Salesforce Administrator Service Cloud Consultant or equivalent certifications.
• Experience with Salesforce Experience Cloud.
• Strong ability to balance competing stakeholder perspectives negotiate scope and make rapid data-driven trade-offs.
• Measures value identifies improvement opportunities early and drives experiments that future-proof the service experience.
• Builds trust with System Architects Scrum Masters RTEs and developers; energizes the team toward shared business outcomes.
• Platform & Domain Depth: Salesforce Service Cloud configuration customer-support and warranty processes integrations (with a strong focus on commerce / Shopify) and analytics stack.
• Agile/SAFe Mastery: Story writing BDD CoD prioritization Lean UX customer-centric design thinking and PI ceremonies.
• Tool Proficiency: Azure DevOps Salesforce Service Cloud D365 Power BI CRM Analytics.

Whats in it For You

• A company built on Canadian roots and heritage
• Your work is recognized with a comprehensive and competitive Total Rewards Program
• Opportunities for career growth through numerous internal and external programs
• Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards
• Be a part ofCG Gives. Donation matching and paid volunteer time to help the organizations you care about
• Access to tools and resources to support physical and mental health embracing change and connecting with colleagues
• Inspiring leaders and colleagues who will lift you up and help you grow

We believe in the power of inclusion and are passionate about building and sustaining an inclusive and equitable working environment where all employees can bring their authentic selves to work everyday. We believe every one of our team members enriches our diversity by exposing us to varying ways to understand the world identify challenges and to discover design produce and deliver great products and service. Our different perspectives are what enable us to create dream and live in the open.

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

There are multiple ways to interview with us! If you require any interviewaccommodation for your interview please e-mail us at.