SAP Service Management (SM) Architect

Chennai - India

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Summary

We are seeking a highly experiencedSAP ECC Application Consultantwith deep expertise inService Management (SM)andCustomer Service (CS)modules. This role demands a strong functional and technical background in SAP ECC with hands-on experience in service-related business processes integration technologies and large-scale ERP implementations. This role involves working closely with cross-functional teams business stakeholders and technical teams to deliver robust SAP solutions aligned with strategic goals.

Key Responsibilities

Provide production support: troubleshoot analyze resolve and configure SAP SM/CS issues.
Manage change requests and small enhancements within defined timelines.
Lead/support SAP projects: requirements gathering design configuration testing and delivery.
Collaborate with cross-functional teams to deliver robust scalable solutions.
Design configure write functional specs test and implement SAP SM/CS solutions.
Work independently on multiple initiatives with minimal supervision.
Define scope and gather business requirements with stakeholders.
Advocate for process standardization and articulate key considerations.
Advanced knowledge ofService Notifications Service Orders Warranty Billing and Contracts (Value/Quantity/Service).
Strong understanding ofRevenue RecognitionRepair Order Process andResource-Related Billing (DIP Profiles).
Expertise inCustomer Service Master Data: Equipment Warranty Functional Location Counters.
Deep process knowledge inSales & DistributionRepairsWarranty andContracts.
Experience withIntercompany PostingsPro Forma Invoices andOpen Order/Master Data Migration.
Experience withSAP enhancement technologies: User Exits BADIs IDOCs BAPIs.
Ability to read and debugABAP code.
Strong knowledge ofIDocs: Partner profiles segment creation testing.
Experience withSAP and non-SAP interfaces.
Hands-on experience withSAP PI/PO CPI MuleSoft and other middleware tools.
Familiarity withAgile methodologies(Scrum Kanban); SAFe experience preferred.
Strong understanding ofSoftware Development LifecycleandSAP/Salesforce implementation methodologies.
Service Order Management and Service Projects Planning & Execution:
Cost rate & labor hours (estimates/planned & actual)
Expense and material management
Work order and workforce management
Reporting and analytics

Preferred Qualifications:

15 years of experienceas an SAP SM/CS/SD Consultant in implementation support and upgrade projects.
Minimum 7 years of hands-on SAP experiencein SM/CS modules.
At least 2 full lifecycle SAP implementation projectsas a Solution Architect or Consultant.
Hands-on experience with SAP ECC Service Managementand legacy SAP CS modules.
Experience in EHP8 upgradeis a plus.
Bachelors degreein Computer Science Information Systems or related field (Advanced degree preferred).
SAP SD/SM certificationpreferred but not required.
Prior experience in theprofessional services industrypreferred.
Expertise inSAP SM module configuration implementation and support.
Deep understanding ofOrder-to-Cash (O2C)processesATP andpricing configuration.
Integration experience withSAP SD PS MM PP and FICOmodules.
Experience inlarge business transformation programsusing SAP and Salesforce.
Strong collaboration analytical and critical thinking skills.
Proven ability to managelarge-scale work effortsand coordinate distributed teams.
Ability todebug ABAPand writefunctional/technical specifications.
Experience withSAP iDocsfor order induction andintercompany postings.
Ability toplayback designs to business usersand conduct workshops.
Familiarity withSAP RISE BW/BObj BTP PI/PO Coupa HighRadius and financial integrators likeVertex OneSource OpenText.
Strong understanding ofintegration patterns architectures and toolsincluding APIs middleware and ETL technologies.
Experience withSAP integration across modules and external systems.
Excellentwritten and verbal communicationskills.
Proven ability to work infast-paced matrixed environmentsand drive consensus.

Job SummaryWe are seeking a highly experiencedSAP ECC Application Consultantwith deep expertise inService Management (SM)andCustomer Service (CS)modules. This role demands a strong functional and technical background in SAP ECC with hands-on experience in service-related business processes integrati...

Job Summary

Key Responsibilities

Provide production support: troubleshoot analyze resolve and configure SAP SM/CS issues.
Manage change requests and small enhancements within defined timelines.
Lead/support SAP projects: requirements gathering design configuration testing and delivery.
Collaborate with cross-functional teams to deliver robust scalable solutions.
Design configure write functional specs test and implement SAP SM/CS solutions.
Work independently on multiple initiatives with minimal supervision.
Define scope and gather business requirements with stakeholders.
Advocate for process standardization and articulate key considerations.
Advanced knowledge ofService Notifications Service Orders Warranty Billing and Contracts (Value/Quantity/Service).
Strong understanding ofRevenue RecognitionRepair Order Process andResource-Related Billing (DIP Profiles).
Expertise inCustomer Service Master Data: Equipment Warranty Functional Location Counters.
Deep process knowledge inSales & DistributionRepairsWarranty andContracts.
Experience withIntercompany PostingsPro Forma Invoices andOpen Order/Master Data Migration.
Experience withSAP enhancement technologies: User Exits BADIs IDOCs BAPIs.
Ability to read and debugABAP code.
Strong knowledge ofIDocs: Partner profiles segment creation testing.
Experience withSAP and non-SAP interfaces.
Hands-on experience withSAP PI/PO CPI MuleSoft and other middleware tools.
Familiarity withAgile methodologies(Scrum Kanban); SAFe experience preferred.
Strong understanding ofSoftware Development LifecycleandSAP/Salesforce implementation methodologies.
Service Order Management and Service Projects Planning & Execution:
Cost rate & labor hours (estimates/planned & actual)
Expense and material management
Work order and workforce management
Reporting and analytics

Preferred Qualifications:

15 years of experienceas an SAP SM/CS/SD Consultant in implementation support and upgrade projects.
Minimum 7 years of hands-on SAP experiencein SM/CS modules.
At least 2 full lifecycle SAP implementation projectsas a Solution Architect or Consultant.
Hands-on experience with SAP ECC Service Managementand legacy SAP CS modules.
Experience in EHP8 upgradeis a plus.
Bachelors degreein Computer Science Information Systems or related field (Advanced degree preferred).
SAP SD/SM certificationpreferred but not required.
Prior experience in theprofessional services industrypreferred.
Expertise inSAP SM module configuration implementation and support.
Deep understanding ofOrder-to-Cash (O2C)processesATP andpricing configuration.
Integration experience withSAP SD PS MM PP and FICOmodules.
Experience inlarge business transformation programsusing SAP and Salesforce.
Strong collaboration analytical and critical thinking skills.
Proven ability to managelarge-scale work effortsand coordinate distributed teams.
Ability todebug ABAPand writefunctional/technical specifications.
Experience withSAP iDocsfor order induction andintercompany postings.
Ability toplayback designs to business usersand conduct workshops.
Familiarity withSAP RISE BW/BObj BTP PI/PO Coupa HighRadius and financial integrators likeVertex OneSource OpenText.
Strong understanding ofintegration patterns architectures and toolsincluding APIs middleware and ETL technologies.
Experience withSAP integration across modules and external systems.
Excellentwritten and verbal communicationskills.
Proven ability to work infast-paced matrixed environmentsand drive consensus.