Housing Support Worker (HART TH)

At House of Friendship we believe in what we are doing. We get out of bed each day to make a difference in our community; to walk with and to serve. We are not happy with the status quo. We get energy from ongoing learning and growth. We lead with passion and believe without a doubt that everyone deserves to belong and thrive. We live and breathe our values of Compassion Inclusion Justice Dignity and Hope. And we have fun!

Sounds pretty great doesnt it It is!

The Homelessness and Addiction Recovery Treatment (HART) Hub is a newly funded program aimed at addressing critical health and social needs in our community. The HART Hub will support individuals experiencing homelessness and addiction offering services that include addiction treatment housing support and collaborate care. The Housing Support Worker will provide tailored supports that assist participants in working towards individualized goals related to health and housing.

** This is a contract position from approximately October 20 2025 to June 20 2026.

This is a full-time position offering 37.5 hours per week. Schedule Wednesday Thursday Friday (7:00am-5:00pm) and Saturday (7:00am-4:30pm). Valid G class drivers license is required. Successful completion of a Police Records Check (Vulnerable Sector) required pre-employment. **

Key Responsibilities:

Work as part of an interdisciplinary team to provide direct and indirect support to participants encouraging housing stability and building life skills

These supports may include: checks oversight of pest management protocols community events cooking and other supports as necessary

Develop contribute to and carry out individual resident support plans including any relevant assessment tools

Work individually with participants to identify and achieve goals as it relates to their individual support needs

Facilitate case conference developing safety plans and long/short term support plans

Responsible for facilitating community inclusion activities

Participate in Needle Syringe Program

Connect participants with supportive community resources including both clinical and informal supports facilitating case coordination and case management

Respond to participant complaints/concerns with care compassion and efficiency

Reinforcing participants life skills including spiritual social and coping skills

Assist with intake and orientation of new participants

Develop and facilitate relevant group programming

Complete required documentation in a thorough and timely manner with a focus on maintaining and protecting participant privacy and confidentiality

Support unit vacancies and turnover

Follow applicable regulations policies and procedures

Work collaboratively with Facilities and landlord supporting and reporting maintenance needs to ensure upkeep of buildings and participant units

Complete required safety checks and inspections as assigned

Attend and participate in all required training to maintain and develop new skills

Job Specific Knowledge/Skills:

Passion to support people living on a low income with support needs including mental health and addiction challenges

Strong documentation skills

Ability to manage safety and risk

De-escalation skills

Strong understanding of and commitment to harm reduction

Some knowledge of Motivational Interviewing as well an understanding of mental health challenges would be helpful

Education/Experience:

Post-secondary education (min. 2-year college diploma) in a related field of study

1-2 years experience in case planning/management with individuals and assisting them in developing life skills

Knowledgeable in Supportive Housing modalities

Understanding and knowledge of regional community social services and resources

Experience supporting group activities

Critical Skills:

Commitment to understand and uphold the mission and values of House of Friendship is expected

Exemplary emotional intelligence resilience communication conflict management and problem-solving skills required

Ability to work professionally as a team member with staff participants and community members

Experience or strong interest in working with diverse populations including people from various cultural backgrounds income levels and sensitivity to their needs

Experience with and commitment to using an anti-racism anti-oppressive and trauma informed approach to consultation program design evaluations of processes and service delivery

Must be dependable professional flexible a team player and have a positive attitude

Respectful supportive and engaging approach to persons with physical and/or cognitive disabilities addictions mental illness and other life challenges

Excellent project timeline and deadline management skills including skills in logistics planning and detailed record keeping

Compensation:

At House of Friendship we know that our team members are the key to the success of our organization and our ability to provide essential services to the support of our mission and in alignment with our values House of Friendship is committed to ensuring fair market competitive and rewarding compensation practices for all of our team members. We aspire to support our team members to create a great work environment where our team is able to thrive succeed and have a positive work experience.

House of Friendship compensation practices including our pay grid have been developed using documented leading pay practices in the not-for-profit sector including Pathways to Decent Work (Ontario Nonprofit Network) and Ontario Living Wage Network. We value the experience that new team members bring to the organization and have a process in place to review previous related experience for placement on our pay grid.

We value the work that you do with fair pay and benefits:

Time off includes vacation pay and 2 personal days per year

Employee & Family Assistance Program

Rate of Pay:

At House of Friendship all compensation ranges are categorized under a series of grades and we base our payment structure on internal determining rate of pay a candidates past related experience will be taken into consideration.

Grade: 5

Min: $27.31

Mid: $31.34

Max: $35.37

Working Conditions:

Travel throughout the region of Waterloo; generally with House of Friendship fleet vehicles and/or public transit options

Encountering participants at program sites who may be under the influence of alcohol or other drugs and/or experiencing symptoms of mental illness can be expected

House of Friendship is open and inviting to qualified candidates with lived experience.

House of Friendship supports justice equity diversity and inclusion in our workplace. We strive to be a workplace free of harassment and discrimination and we are committed to removing barriers and being an inclusive work environment. House of Friendship is a place where each person can bring their true selves and feel that they belong. We aspire to be an organization that is anti-racist and anti-oppressive so that our team and therefore our community can truly belong and thrive.

We invite applications from all qualified candidates and actively encourage applications from members of groups with historical and/or current barriers to accessing employment including but not limited to Indigenous Peoples members of racialized groups persons with disabilities women and members of the 2SLGBTQIA community.

If you require accommodations to be able to participate fully at any stage in the recruitment process including applying for this position please let us know so that we can discuss accommodation options. Accommodations will be provided upon request.

If you are as passionate as we are about serving the community lets talk.

To apply please submit your resume and cover letter here:

end of day October 3 2025.