Retail Center Manager
Retail Center Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Center Manager is responsible for the day-to-day operations of this retail location. He or she will open and close the center manage productivity and ensure the centers team delivers world-class customer service to all customers monitor cost control and expenses and provide weekly and monthly reports to the franchise owner. The Center Manager is ultimately accountable for profit/loss continuous improvement service delivery levels personnel management and business development.
The ideal candidate has a post high school education (college coursework or a degree) two years of retail store operations experience strong supervisory/managerial/leadership skills excellent computer/internet/software knowledge the physical ability to perform this job (lifting bending etc.) and knows how to listen and lead. He or she must have a dynamic personality and must be able to motivate a team to optimize performance.
Store Hours:
Monday-Friday 8:30-7:00pm
Saturday: 9am-6pm
Sunday: 10am-4pm
As a franchise we have the unique advantage of combining the strength and resources of a global brand with the personalized service and community focus of a locally owned business with multiple locations in Washington DC.
RESPONSIBILITIES
Performs personnel management including recruiting training scheduling and coaching associates
Schedules work assignments and facilitates weekly or monthly staff meetings
Monitors evaluates and maximizes customer service delivery and satisfaction
Develops and implements the store marketing program
Manages Center financials and prepares/provides reporting
Manages inventory
Reviews daily employee timesheets and submits for payroll processing
Oversees Center maintenance including cleanliness safety and organization
Greeting and assisting customers with enthusiasm building rapport and trust to drive sales and loyalty
Provides expert guidance on services and products offering customized solutions to meet each customers unique needs
Processes shipments packs items securely and ensures accurate documentation for smooth transactions
Operates printing and copying equipment delivering high-quality results timely
Handles mail and packages with care and efficiency
Maintains a clean and organized store to uphold brand standards
Collaborates with team members to achieve sales targets and contribute to the overall success of the store
Embraces opportunities for ongoing training and development to enhance skills and growth within our multi-location ownership structure
Performs other duties as assigned
Qualifications
- Advanced Education Degree Coursework or Tech School Desired
- Previous Store Management Experience Required Including Personnel and Financial Management Experience
- One Year of Experience Working at the Ups Store or Two Years of Experience Working in Retail Packing Shipping and Print Center.
- P&L Experience Preferred
- Strong Computer Skills Including Microsoft Office and Adobe Suites
- Outstanding Phone Skills
- Bona Fide Management/Leadership Skills
- Willing to Accept Full Accountability for Center Operations
Required Experience:
Manager
Employment Type
Full-Time
