Enterprise Account Manager
Enterprise Account Manager
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1 Vacancy
Job Description
The Enterprise Account Manager will be responsible for overseeing and managing the transportation needs and services for large-scale clients. The ideal candidate will serve as the primary point of contact ensuring high-quality service delivery maintaining strong relationships and optimizing logistics operations. This role requires exceptional communication skills strategic problem-solving and a deep understanding of the transportation and supply chain industry.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Serve as the main point of contact for Enterprise clients ensuring strong relationships and understanding of their transportation needs and goals.
Actively engage with key internal/externalstakeholders maintaining regular communication to discuss service performance upcoming needs and potential improvements.
Collaborate with internal teams (e.g. operations customer service supply chain) to ensure that the clients transportation needs are met and that all logistics operations run smoothly.
Manage accounts RFP/bid packets with applicable internal leaders and departments to drive contractual volume
Apply understand of inner workings of customer contracts to effectively manage tender acceptances and rejections ensuring alignment with client expectations and organizational capabilities.
Oversee and manage routing guides to ensure compliance with client specifications and optimize carrier assignment for serviceability cost-effectiveness and efficiency.
Utilize internal tools and market knowledge to add strategic spot volume
Act as the primary point of escalation for any issues related to transportation quickly addressing and resolving any client concerns or operational challenges
Act as an escalation point for customers operational leaders
Proactively identify potential disruptions and take steps to prevent delays or service failures
Utilize understanding of optimal scheduling standards to ensure timely and efficient transportation services for clients and drive attractiveness to carriers.
Provide direction and delegate tasks to Account Coordinators
Work proactively with customer to provide the most cost-effective solutions with the highest quality of service
Create and maintain account-specific SOP docs to be shared with Account Coordinators and Supporting functions of the Operation
Track key performance indicators (KPIs) such as on-time delivery cost efficiency and client satisfaction.
Provide regular performance reports to clients identifying trends areas for improvement and strategies for optimization and growth.
Work alongside Operations Manager and Account Coordinators on plansof execution
Involvement in finding billing/credit/AR resolutions
Monitor and manage customers credit to limit credit-related problems
JOB REQUIREMENTS
Bachelors degree preferred
12 years of transportation or logistics experience required
KNOWLEDGE SKILLS AND ABILITIES
Ability to multitask and prioritize tasks at hand
Ability to oversee the successful implementation and delivery of services to enterprise clients
Ability to read analyze and interpret common industry documents and reports
Proactively addressing client concerns driving product adoption and fostering strong customer relationships
Excellent interpersonal verbal and written communication skills; ability to communicate with various levels of leadership
Ability to streamline processes identify areas for improvement and work efficiently to maximize results in a fast-paced environment
Ability to effectively communicate and mediate with all levels of management within the company
Ability to calculate figures and use basic arithmetic
Ability to define problems collect and analyzedata establish facts and draw valid conclusions
Proactively stays up to date on market trends and acts as a subject matter expert for transportation and logistics
To perform this job successfully an individual should have knowledge of Microsoft Office and related computer programs -Microsoft Excel and Tableau experience preferred
**MAY PERFORM OTHER DUTIES AS ASSIGNED**
WORK ENVIRONMENT
Standard office environment usually indoors away from the elements with moderate noise. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
PHYSICALEFFORT
Maintain a stationary position for extended periods; move about the office operate computers and files as needed; and frequently communicate with others. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job the employee is regularly required to sit and talk or hear. The employee is required to stand walk and reach with hands and arms. Occasionally the employee is required to lift boxes up to 20 pounds.
SCHEDULING
This is a full-time benefits-eligible position working Monday through Friday; 8:00 a.m. 5:00 p.m. An employee in this position must be available to work occasionally on weekends and evenings during peak periods.
TRAVEL
Local travel is required. Out of state travel is limited but may be required for special training/conferences.
DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities duties and skills required.
EEOC/ADA STATEMENT:
We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race gender sexual orientation age religion disability veteran or any other status prohibited by applicable national federal state or local an effort to recruit develop and retain top talent we are committed to a policy of nondiscrimination in all personnel practices to ensure equal opportunity for employment promotion and training for a more inclusive workforce.
RECRUITMENT SCAM NOTICE:
Transportation Insight/Nolan Transportation Group is aware of scams involving fake job interviews and offers. Our hiring process includes a formal interview with a member of our recruitment team. We do not conduct interviews exclusively through text or instant messaging platforms. TI/NTG does not require candidates to pay for training equipment or any other fees as a condition of employment. Any request for payment is a scam. Official communication from our recruitment team about your application will only come from emails ending in @ or from
Required Experience:
Manager
Employment Type
Full-Time
