Home Infusion Intake Coordinator

*Home Infusion experience required - IVIG products preferred*

*** Remote position

Advanced Infusion Care a division of AIS Healthcare is the leading provider of Home Infusion Therapy. With our diverse culture and our values around Innovation Stewardship and Unity we are committed to Advancing Quality and Improving Lives. We are dedicated to doing more for our patients by providing quality products and services that enhance the entire care experience.

Advanced Infusion Care is looking for an experienced and motivated Intake Coordinator to join our dynamic team! The Intake Coordinator role is a full-time position responsible for providing patient access to the medication and therapies needed by contacting insurance companies and verifying the patients health insurance eligibility benefits coverage/non-coverage information and initiation/extension of authorizations.

The perfect candidate should have outstanding communication and time management skills extreme attention to detail and accuracy have in-depth knowledge of insurance benefit verification and work in compliance with Federal and State rules and regulations.

AIS Healthcare offers great benefits including health vision and dental insurance long term disability insurance life insurance a vacation package 401K plan with a generous employer match remote work from home opportunity growth and more!

REQUIRED EDUCATION AND EXPERIENCE:

A high school diploma or general education degree (GED) equivalent is required; minimum 2 years experience in customer service medical billing and coding benefits verification healthcare or similar vocations. Specifically seeking experience with California payers.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Enter all required demographic physician insurance authorization and other information into a profile for all new patients.

Review all incoming faxed prescription orders and attach to new or existing patient profile.

Contact patient or physician to fill in any missing information.

Conduct comprehensive benefit investigation for new patient referrals. Evaluate pharmacy benefit plans and medical benefit plans.

Obtain clinical lab and medical testing documentation from physicians offices for submission of prior authorization.

Perform timely follow up onauthorizations through the process until approved.

Communicate with patients physicians and other departments on benefits and the status ofauthorization requests.

Communicate denials to physicians offices and provide follow up details on the peer to peer or appeal options.

Regularly communicate the status of the intake process to other departments including Nursing Pharmacy and Sales.

Notify patients/families/referral sources regarding coverage and payment responsibilities as necessary.

Provide explanation and paperwork for Care Support Program to patients who express financial hardship. Utilize manufacturer co-pay cards asappropriate.

Document in the patients clinical record progress notes all requests and conversations for the purposes of seamless coordination of care.

Identify in-network or mandated pharmacy providers if unable to service a patient due to insurance constraints. Communicate related information tothe patient and the physician offices and triage referral as directed.

Provide leadership oversight and technical guidance to associates and assist to resolve difficult cases. Train new associates.

Suggest and develop documentation to standardized workflow process changes and submit for approval. Assist to document authorized processchanges to Job Aids.

Participate in any variety of meetings and work groups to integrate activities communicate issues obtain approvals resolve problems andmaintain specified level of knowledge pertaining to new developments requirements and policies.

Train new and existing associates in the use of pharmacy software system supplemental applications customer service techniques jobresponsibilities and departmental workflow.

Identify deviations from training and/or processes during normal work activity.

Serve as the SME for new applications software upgrades work queues accuracy and other related processes.

Promote training participation and coach associates in following new and existing workflow processes. Deliver messages that promote change.

Comply with and adheres to all regulatory compliance areas policies and procedures and company best practices.

Responsible for adhering to the quality production and turnaround standards associated with the department and/or assigned program.

Other duties as assigned

PREFERRED EXPEREINCE Home Infusion Coordination

QUALIFICATION REQUIREMENTS:

Ability to communicate effectively and professional with patients physicians and coworkers.

Active listening speaking understanding and writing English.

Ability to make decisions solve problems and work independently with minimal supervision.

Proven knowledge and complete utilization of processes systems and techniques to ensure successful authorization.

Proven ability to identify gaps and problems from review of documentation determine lasting solutions make effective decisions and take necessary corrective action.

Demonstrate excellent leadership capabilities.

Ability to effectively teach and demonstrate proper interactions with patients and prescribers in a manner that is easy to grasp and allows for interactive learning.

Enjoys working in a team-oriented service-focused environment.

Demonstrate extreme attention to detail and accuracy.

Ability to prioritize and meet deadlines.

Basic computer proficiency.

Knowledge in the use of Microsoft applications.

Steps to Apply:

To apply for this role you must complete a Culture Index Assessmentto be considered. Please note that your application will not be considered if the Assessment is not completed.

Copy and paste the following link into your browser and press enter. Then select the corresponding position for which you are applying. (Only one assessment per candidate is required.) The assessment is brief taking less than ten minutes to complete.

HealthCareis the leading provider of advanced sterile patient-specific intrathecal pump medications and in-home intravenous infusion including immune globulin therapies. These services combines with your advanced nursing and care coordination solutions assist physicians and hospitals in delivering a superior level of care for optimal therapeutic outcomes.

We offer a wonderful work culture looking for an impact player who is positive earnest and hardworking.