Dental Services Representative (Vietnamese)
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Job Location:
San Leandro, CA - USA
Monthly Salary:
$ 28 - 30
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Asian Health Services founded in 1974 provides medical dental and behavioral health services to more than 50000 patients. Our approach to well-being focuses on whole patient health for all. We go beyond our clinic walls and invest in our communitys overall health. We know that income housing and environmental struggles lie at the heart of poor health. Thats why we also address food insecurity youth leadership and culturally competent care while working towards supporting safer streets and vibrant communities.
LOCATION: San Leandro CA
JOB SUMMARY:
Under the general supervision of the Dental Supervisor RDA-Clinic Coordinator and the Dental Operation Manager is the patients initial contact by phone or in person.
Essential Job Functions
- Assembling and confirming patient schedule make appointment reminder calls.
- Perform clinic reception duties: greet and register patients answer phones screen calls and take messages.
- Use the computerized Dentrix system and manual system to create and update patient records for bookkeeping billing and scheduling appointments.
- Prepare patient records and verify Member Services Department eligibility and/or medical clinic authorization.
- Undertakes all pre-authorization of treatment procedures with insurance or payors.
- Give patients estimates of treatment making sure to communicate in a clear understandable and respectful manner.
- With appropriate instruction provide out-of-clinic referrals and follow-ups.
- Perform patient billing tasks that include timely electronic and manual processing of billable services posting payments reconciling or adjusting patient accounts and transmissions of claims to insurances and third-party payors etc.
- Responsible to receive payments and accurate and secure bookkeeping duties at the front desk. Ensure safekeeping and timely submission of cash collection to the Fiscal department.
- Perform administrative and clerical services like processing incoming/outgoing mail and inter-office communications and notices fax and copying.
- Provide other support or assistance to other staff as requested when appropriate and if time allows such as language interpretation etc.
- Foster an environment that promotes trust and cooperation among patients and staff.
- Implement and enforce clinic policies and procedures including maintenance of patient confidentiality.
- Attend staff department and AHS general membership meetings.
- Assist in agency advocacy and outreach activities serve on ad hoc committees and attend AHS organizational events as requested and when duties allow.
- Participates in agency-wide quality improvement program processes and performance improvement teams to ensure excellence in the quality of services provided across the agency.
Minimum Qualifications
- Must show proof of high school diploma
- Must be prepared to demonstrate these skills
- Must show a strong willingness to learn and be trained in the requirements of a dental clinic work environment
- Bilingual in English and Vietnamese
Preferred Qualifications
- Minimum of two years of work experience in dental office front desk duties that include insurance eligibility verification treatment pre-authorization and patient billing.
- Some training in dental or medical terminology preferably some formal training in dental assisting.
$28.87 - $30.14 an hour
Benefits:
Medical Dental & Vision premiums 100% paid by AHS
Acupuncture & Chiropractic coverage
12 Vacation Days
12 Sick Days
12 Holidays 3 Floating Holidays
3% 403(b) Employer Contribution up to 2% Employee Match
Commuter Benefits
Flexible Spending Account (FSA) & Dependent Care Assistance
Long-Term Disability Insurance
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Unclear Seniority
