Guest Service Agent (Lobby Ambassador)
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Job Location:
Atlanta, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Location
Omni Atlanta Hotel at Centennial Park
Luxurious comfort embraces pure style at the elegant four-diamond Omni Hotel at Centennial Park. Located in the heart of downtown Atlanta within the bustling Centennial Park District this luxury hotel treats you to views of the spectacular downtown skyline or picturesque Centennial Olympic Park. The Omni Atlanta Hotel at Centennial Parkis connected to Philips Arena and the Georgia World Congress Center and it is the closest hotel to the Mercedes-Benz Stadium.
Omni Atlantas associates enjoy a dynamic and exciting work environment comprehensive training and mentoring along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect gratitude and empowerment day in and day out. If you are a friendly motivated person with a passion to serve others the Omni Hotel at Centennial Park may be your perfect match.
Job Description
To provide assistance and services for guests in order to ensure pleasurable accommodations.
Responsibilities
- Be fully acquainted with the different points of interest.
- Assist in arranging for restaurant Reservations and transportation as required by our guests.
- Ensure that the public areas (lobby) is maintained clean and tidy by partnering with Housekeeping Department.
- Accept other special duties as required by management.
- Interact with other departments to ensure that guests needs are satisfied.
- Follow-up with guests once hotel departments to see that problems are resolved.
- Speak with guests in a friendly warm manner making them feel welcome to the hotel.
- To proactively work to seek out ways in which to improve the hotel experience for our guests.
- Handling of special requests i.e. flowers packages rental cars luggage assistance etc.
- All other duties as requested by management
- Ensure work area is clean and clear of standing water debris or any objects that can obstruct the job duties from being performed safely efficiently and effectively.
Qualifications
- Excellent customer service skills
- Must have strong communication presentation training and organizational skills
- Maintain a professional business appearance attitude and performance
- Must be able to work a flexible schedule including AM & PM shift weekends and holidays
- Candidates must be able to speak fluent English
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Posterand the following link is theOFCCPs Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position please send an email to.
Required Experience:
Unclear Seniority
Key Skills
- Restaurant Experience
- Customer Service
- Hotel Experience
- Taleo
- Hospitality Experience
- Cashiering
- Food Safety Experience
- Guest Relations Experience
- Animal Handling
- Front Desk
- Guest Services
- Phone Etiquette
About Company
Find hotels and resorts for your vacation, wedding or business travel. Book with Omni Hotels & Resorts, with over 50 locations across the US and Canada.
