Service Delivery Lead (GOCC Data Office)

Were looking for aService Delivery Lead (GOCC Data Office) to join our team at MBPS. The Technical Lead for the Data Office Engineer team will be responsible for overseeing Level 1 troubleshooting tasks and serving as the escalation point to Level 2. This role is integral to maintaining the efficiency and effectiveness of our data operations ensuring that any issues are promptly addressed and escalated when necessary. This position supports the broader departmental function by ensuring data reliability and supporting seamless operations.

Position Responsibilities:

• Lead and mentor a team of data engineers providing technical guidance.
• Coordinate with project managers and stakeholders on data strategy and timelines.
• Design and maintain scalable data pipelines and ETL processes.
• Implement data architecture to support warehousing analytics and reporting.
• Optimize data processes for performance and cost-effectiveness ensuring quality.

Required Qualifications:

• 3-5 years of data engineering experience with a proven track record in leadership or mentoring roles.
• Proficient in Python Java or Scala and experienced with ETL tools and data pipelines (e.g. Apache Airflow Spark). Hands-on experience with cloud platforms (AWS Azure Google Cloud) and data warehousing (Snowflake Redshift BigQuery).
• Bachelors degree in Computer Science IT or related field; Masters degree is a plus.
• Relevant certifications such as Azure Certified Data Fundamentals or equivalent are preferred.

Preferred Qualifications:

• A proactive and detail-oriented individual.
• Strong communication and interpersonal skills to effectively work with team members and stakeholders.
• Ability to lead and mentor junior team members.
• Adaptable to a fast-paced environment and open to learning new technologies.

When you join our team:

• Well empower you to learn and grow the career you want.
• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team well support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .