Fire Services Business Manager

Are you RichmondR.E.A.D.YRespect.Equity.Accountability.DiversityYOU!!!

This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent fostering growth opportunities and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice we are thrilled about the below employee benefit enhancements:

• Virginia Retirement System (VRS)
• Language Incentive
• Referral Bonus
• Tuition Assistance Program

Responsible for supporting Richmonds Fire Chief in driving actions across multiple areas of both line management and special projects. Support for line management activities will include all business areas with emphasis on Employee Services Administration Special Projects Strategy Program Management (primarily facilities) Technology and Finance. The Public Safety Business Manager will help plan and manage multiple critical strategic and tactical programs and projects in support of efforts department-wide. Programs and projects will address many areas including strategy development business planning process redesign including automation talent needs definition possible reorganizations deep analytic efforts capability development efficiency improvement and ad hoc management support on urgent issues. The position requires working with all RFD senior leaders but also leaders from multiple City Departments. The candidate must possess a depth of experience in project management including governance best practice methodologies and the ability to function in a dynamic environment.

• Supports Fire Chief with a particular focus on Employee Services Administration Special Projects and Strategy Program Management (facilities) Technology and Finance.
• Drives special projects across the organization and supports projects in other areas of RFD.
• Responsible for coordinating with and supporting Fire Chief and executive fire leaders as well as interacting with leaders of many other departments across the City.
• Develop/refine metrics and goals establish tracking and reporting mechanisms and ensure performance standards are being met.
• Helps develop and manage RFD overall budget including special projects and analysis to support recommendations to the Chief CAO and Mayor.
• Supports significant hiring onboarding and training needs projected for the department.
• Supervises and evaluates assigned staff handling all employee concerns directing work assignments counseling and disciplining employees when necessary and completing employees performance appraisal.
• Develops and establishes policies strategies and operating objectives consistent with those of the department to ensure efficient and effective operations of sections and units and implementation of all major projects tied to strategic institutional priorities.
• Directs and integrates the activities of multiple major project operations; ensures project efforts are generally cohesive consistent and effective in supporting the departments mission goals and strategic plan.
• Leads initiatives to partner with internal teams to plan scope and manage for highest quality client experience and results; monitors all project processes and operations for time and resource efficiencies cost management and process improvement opportunities.
• Monitors all projects and ensures achievement of all objectives; develops and maintains professional relationships with internal and external clients; develops strategy for all business objectives and determines effective implementation.
• Analyzes other fire departments and coordinates with Fire Chief to determine best practices which might be of use; monitors all present and future trends for the department and performs crisis management.
• Builds strong working relationships across the enterprise other departments and City Council.
• Organizes functional teams and develops/executes various project deliverables; ensues achievement of all program/project objectives and assists staff to manage all complex projects.
• Various other duties and projects as assigned.
• Bachelors degree; equivalent professional experience may be considered as a substitution for the required degree on an exception basis.
• 7 - 10 years of experience with notable progression in Project Management/Professional Services.
• Experience in managing organizations and teams especially as COO Deputy or equivalent.
• Project Management Certifications or substantial demonstrated experience in project management
• Management and leadership experience required.
• Excellent relationship building skills.
• Ability to adapt in a growing fast-paced dynamic organization.

MINIMUM TRAINING AND EXPERIENCE:

• Bachelors Degree in public administration or field directly related to assignment
• Eight years of progressively responsible related experience that includes significant management and supervisory experience
• Some departments may prefer a Masters Degree in a field directly related to the assignment
• Some positions may have additional specialized requirements
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification

• Masters degree
• 8 years experience directing/managing a variety of complex projects of significant large scale and considerable cost.
• 8 years experience leading teams of diverse individuals to achieve demonstrated results.
• Ability to interface well with City executives and departmental leaders.
• Possess a positive collaborative and helpful attitude.
• Maintains a high level of integrity confidentiality and professionalism.
• Knowledge of city Government.

KNOWLEDGE SKILLS AND ABILITIES REQUIRED

• Skill in examining and re-engineering operations and procedures formulating policy and developing and implementing new strategies and procedures.
• Knowledge of departments business practices and procedures.
• Ability to analyze complex problems interpret operational needs and develop integrated creative solutions.
• Knowledge of current developments and trends in policing best practices project management and related technology.
• Skill in business and financial planning analysis and management
• Advanced verbal and written communication skills and the ability to present effectively to small and large groups.
• Demonstrated ability to successfully direct coordinate and strategically integrate multiple developmental enhancement and/or modification projects at an institutional level.
• Ability to effectively manage a large diverse team of technical managerial/supervisory professional and support staff.
• Knowledge and understanding of organization structure workflow and operating procedures.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Demonstrated ability to develop and implement short- and long-range systems capacity technology and operational plans.

LICENSING CERTIFICATIONS and/or OTHER SPECIAL REQUIREMENTS:

• Some departments and positions may require or prefer licenses or certifications in area of focus.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.

ENVIRONMENTAL HAZARDS: Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts electrical currents vibrations etc.; atmospheric conditions such as fumes odors dusts gases and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people imminent danger and a threatening environment.

PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT:Due to the nature of work assignments incumbents must be able to perform detailed work on multiple concurrent tasks with frequent interruptions and under time constraint. The essential duties of this classification may require the ability to regularly finger talk hear see and perform repetitive motions; frequently reach stand walk and grasp; and occasionally climb balance stoop kneel crouch crawl push pull feel and lift. The working conditions may not include environmental terms of the physical strength to perform the essential duties this classification is considered to be sedentary exerting up to 10 pounds of force occasionally and a negligible amount of force frequently or constantly to move objects.

Equal Employment Opportunity Statement

The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process please contact Jessica McKenzie Human Resources Manager by email at .

This policy applies to all terms and conditions of employment including recruitment hiring placement promotion termination layoff transfer leaves of absence compensation and training.

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