Sr UX Designer-TI-250925
Sr UX Designer-TI-250925
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Job Description
Job Description
Sr UX Designer - Org Experience
We are seeking an experienced UX designer to support our product experience and journey management teams within the organizational experience space. This role offers an exciting opportunity to shape end-to-end user-centered design strategies and drive product innovation through thoughtful design discovery and delivery.
About the Role
As a Senior UX Designer on the Org Experience team you will play a crucial role in helping our journey management team shape user-centred solutions across multiple services and our reporting product experience team discover define and deliver innovative digital experiences for our customers.
Key Responsibilities
Lead end-to-end UX design activities for digital products and services from discovery to delivery across multiple projects ensuring consistency and alignment with program goals.
Collaborate with service designers and strategists to develop comprehensive service blueprints and customer journey maps to identify opportunities for improvement and innovation
Develop and implement UX strategies aligned with business goals and user needs
Facilitate workshops and stakeholder engagement to co-design solutions gather insights and align on key experience priorities.
Lead aspects of discovery for complex problems: conduct and oversee user research usability testing and data analysis to inform design decisions
Create and manage the development of prototypes wireframes service blueprints and other UX deliverables to communicate concepts and validate solutions.
Collaborate closely with research design product engineering and business stakeholders to translate insights into actionable solutions and help develop roadmap themes.
Own the quality of the experience: Ensure design consistency and adherence to brand guidelines across all products with the support of design leads.
Contribute to design governance and process frameworks to ensure quality and scalability across projects.
Mentor junior designers and contribute to the development of design standards and best practices
Required Skills and Qualifications
Proven Experience:Minimum of 3 years of experience in UX Design
UX Design:Advanced proficiency in user-centered design principles and methodologies
Service Design:knowledge of customer journey mapping and service blueprinting methodologies
Strategic thinking:Ability to translate business objectives and research findings into actionable insights for design service and product strategy.
Leadership:Ability to shape and lead UX design activities independently
Collaboration:Excellent interpersonal skills with the ability to work effectively with cross-functional teams.
Communication:Strong verbal and written communication skills; strong facilitation skills comfortable presenting to various levels of stakeholders
Tools Proficiency:Proficiency in Figma Fijam & facilitation tools
Education:Bachelors degree in Human-Computer Interaction Psychology Design or a related field. Equivalent experience will also be considered.
Required Experience:
Senior IC
Employment Type
Full Time
