Customer Service Representative
Customer Service Representative
Posted on :
27-09-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
27-09-2025
Job Description
Join Our Team as a Customer Service Representative!
Are you a problem-solver who enjoys working with people and keeping things running smoothly At Serigraph our Customer Service Representatives play a vital role in supporting our customers and sales teams. From processing orders to coordinating production schedules and shipments youll be the go-to resource ensuring our customers get what they need when they need it. If youre detail-oriented a clear communicator and thrive in a fast-paced environment wed love to have you on our team.
Customer Service Representative Responsibilities
- Process order entry and ensure accuracy.
- Coordinate customer and production schedules to align with capacity and deadlines.
- Expedite product orders and manage shipment coordination.
- Communicate effectively both verbally and in writing with internal and external customers sales representatives and Operations regarding orders and schedules.
- Prepare and process paperwork for reruns review production reports and manage related documentation.
- Acknowledge and process purchase orders and schedule changes.
- Maintain margin expectations and manage customer inventory.
- Ensure quality and stop production to correct quality concerns. Inform management of products and/or processes that do not conform to requirements.
- Ensure all environmental practices and materials are handled and disposed of per appropriate procedures in your area.
- Support Serigraphs current quality business system and understand the use of SPECS the Serigraph quality manual.
What we are looking for in a Customer Service Representative
- High school diploma or equivalent.
- Ability to communicate with customers sales reps and operations effectively.
- Ability to control customer inventory and meet margin expectations.
- Ability to read and interpret blueprints.
- Ability to use measuring instruments for layouts and product inspection.
- Computer literacy and ability to enter data into ERP systems.
- Knowledge of good departmental and company safety/housekeeping/PPE practices.
- Understand departmental procedures and policies.
The compensation structure is determined based on several factors including the position skills level of experience job-specific requirements and the location of the position.
At Serigraph youll be part of a team that values collaboration accountability and continuous improvement. If youre ready to make an impact and grow your career in customer service we want to hear from you. Apply today and help us deliver an exceptional experience to our customers every time.
Who is Serigraph
Serigraph has over 70 years of experience in printing advanced decorating technologies and graphic solutions for the automotive appliance consumer medical power sports and point-of-purchase markets. Our core business is decorating plastic. We print form mold finish and fulfill in-house. Serigraph specializes in transforming our customers brands to the physical world through print. Come help us build a team of creative problem solvers who know they can make a differencebecause thats the kind of community we want.
Life at Serigraph
The average Serigraph employee has more than 16 years of service! The tenure of our coworkers speaks volumes for life at employees enjoy:
Competitive wages
Access to earned wages before the scheduled payday
Paid time off 10 paid holidays and a vacation buy/sell program
Free onsite healthcare and telemedicine including COVID testing
Full benefits package including health dental vision disability and life insurance
401(k) eligibility on day one with company match
Free onsite fitness facility and walking trails
Cross training growth and promotion from within
What are you waiting for Apply to join the Serigraph team today!
*Serigraph is an Equal Opportunity Employer*
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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