New Patient Intake Specialist

Are you a detail-oriented professional with a heart for helping people feel welcomed and supported in their health care journey Were looking for a New Patient Intake Specialist to join our team! In this role youll be the first friendly face our patients meet guiding them through the onboarding process and ensuring their information is collected with accuracy care and confidentiality. The right candidate will bring experience in a primary care setting familiarity with EHR systems and a passion for delivering excellent customer serviceall while connecting patients to the care and providers they need most.

Schedule: Full-Time Monday-Friday 8am-5pm (Hybrid Remote Schedule)

Whats it like to work at PCHC Find out: of the position:

• Be the welcoming first point of contact for new patientsintroducing them to our health center programs and resources in a clear supportive and professional way.
• Ensure a seamless registration process by accurately entering demographic insurance and medical history into the EHR and coordinating records releases with HIM staff when needed.
• Connect patients with care quickly and thoughtfully by scheduling initial appointments managing provider waitlists and prioritizing access based on patient needs.
• Guide patients through insurance and financial detailsverifying eligibility explaining policies and walking them through payment options and sliding fee scales.
• Prepare patients for their first visit by providing forms instructions and key informationwhile safeguarding records and maintaining confidentiality at all times.
• Support ongoing patient engagement by running panel reports conducting outreach to patients who havent been seen in 1824 months and coordinating next steps for record inactivation.
• Work as a vital team playerpartnering with the Administrative Operations Manager on panel management and collaborating with both clinical and administrative teams to ensure smooth handoffs and continuity of care.

Join PCHCs nationally recognized non-profit organization:

• Federally Qualified Health Center offering integrated Medical Home Model
• Collegial professional atmosphere with informed leadership
• Flexible schedules supportive of work/life balance
• Competitive compensation and generous benefits
• PCHC provides comprehensive patient-centered care with integrated services including Psychiatry & Mental Health Dental Family Medicine Pediatrics Pharmacy Geriatrics Laboratory Services Physical Therapy and more!

Education and Experience:

• High school diploma or equivalent required; Associates degree in health administration or related field preferred.
• Minimum 2 years of experience in a primary care setting required. Medical assistant experience preferred.
• Experience with electronic health records (EHR) and medical terminology preferred.

Curious or interested to learn more Apply today! You can request a full copy of the detailed job description by emailing.

All qualified applicants will receive consideration for employment without regard to race color religion sex national origin or any other characteristic protected by law.

Required Experience:

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