Retail Operation Manager
Retail Operation Manager
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Salary Not Disclosed
1 Vacancy
Job Description
What youll do
- Retail Operation Management : Work closely with the dealer network to ensure seamless operations throughout the entire retail processfrom customer visits test drives to vehicle deliverieswhile maintaining full compliance with brand standards and operational excellence.
- Retail/Dealer Performance Management : Monitor and evaluate dealer performance through both quantitative and qualitative KPIs operational audits and sharing of best practices. Provide guidance and support to drive consistent customer satisfaction dealer profitability and compliance with operational standards.
- Retail Experience Enhancement : Continuously develop and enhance KPI management tools and processes to improve the overall customer journey
- Retail Training : Take ownership of planning developing and operating all commercial training programs related to sales performance and customer experience.
- Relationship Management : Build and maintain strong trust-based relationships with existing and prospective dealers acting as the primary liaison between the company and its dealer network.
- Operational Improvement : Proactively identify opportunities to enhance dealer operations and implement strategic initiatives that drive efficiency sustainable growth and long-term customer loyalty.
Who you are
- Proven experience as a network development manager in Automotive or management consulting
- 8 years of experience in automotive network development or sales / retail management
- Strong understanding of dealer operations automotive retail industry trends and customer experience management.
- Excellent negotiation communication and relationship-building skills
- Fluency in English
- BSc/BA diploma in management or a relevant field; MSc/MA is a plus
At Polestar you will be part of a cross-functional and international team with English as a natural language for written and spoken communication. Since Polestars in a scale-up phase you thrive by working in a fast-paced environment.
People at Polestar
We know that a change is needed. We also know that each one of us can help bring about that change. Our commitment to becoming climate-neutral by 2040 is just as important to us as being inclusive diverse and innovative. Together we are creating collaborating and experimenting to usher in a new era of sustainable mobility.
We are an electric performance brand determined to improve the society we live in.
Is this you If you are interested in joining the Polestar crew dont wait with submitting your application. We apply a continuous selection process and the job post will be open until the position is filled.
Are you ready for the journey Which is electric by the way...
Employment Type
Full Time
