Logistics Customer Support Specialist 15563

Manila - Philippines

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Position: Customer Support Specialist

Working Hours: Mondays to Fridays; 9:00AM to 5:00PM BST (shift work)

Salary range: $800 to $1000 per month depending on experience

Key Responsibilities

Provide excellent customer support via chat email and phone
Manage tickets using Hubspot CRM and communicate internally via Slack
Handle incoming calls via Aircall
Troubleshoot customer issues and follow up in a timely manner
Follow established processes while also contributing to process improvements
Work collaboratively with internal teams to ensure customer satisfaction
Represent the TradeKart brand with professionalism and empathy

Key Requirements

Strong English communication skills (written and verbal)
Customer-driven mindset empathetic patient and solution-oriented
Process-driven able to follow SOPs; willing to suggest improvements
A strong team player who communicates and collaborates effectively
High consistency and reliability in shift attendance and work output
Proficient with Hubspot (CRM/ticketing) Slack and Aircall (or similar tools)
Experience working in or with startups is a plus but not required

Position: Customer Support Specialist Working Hours: Mondays to Fridays; 9:00AM to 5:00PM BST (shift work) Salary range: $800 to $1000 per month depending on experience Key Responsibilities Provide excellent customer support via chat email and phone Manage tickets using Hubspot CRM and c...