Merchant Onboarding Associate
Merchant Onboarding Associate
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Job Description
Hello
I hope you are doing well
Im Shikha Dixit a Lead Recruiter at Siri Info Solutions. I have an Urgent position as a Merchant Onboarding Associate with our client Irving TX 75063 (5-day onsite). Your profile seems to be a great match for the job description. Please let me know if you are available in the job market so that we can proceed with submitting your resume to the client.
Role: Merchant Onboarding Associate
Duration: 6-month contract
Location: Irving TX 75063 (5-day onsite )
Job Description:
Job Summary:
Were seeking a Merchant Onboarding Associate to help new restaurant and retail partners successfully join the client this role youll guide merchants through onboarding ensure seamless integrations with our aggregator partners (Olo Otter Toast Stream and more) and set them up for long-term success on the platform.
Responsibilities
- Serve as the main point of contact for restaurant merchants during the onboarding process from initial setup to go-live.
- Manage onboarding workflows across multiple integration partners (Olo Otter Toast Stream and additional aggregators as they come online).
- Q/A - Configure and validate merchant accounts menus and item data to ensure accuracy and consistency across platforms.
- Provide clear guidance and support to merchants including training on system use troubleshooting integration issues and answering operational questions.
- Collaborate closely with internal teams (Partnerships Product Technical Integrations and Support) to resolve merchant challenges and accelerate activation timelines.
- Track onboarding progress identify bottlenecks and communicate updates to stakeholders.
- Document processes share feedback with product/tech teams and contribute to continuous improvement of onboarding pathways.
- Ensure a smooth transition of merchants from onboarding to account management.
Qualifications
- Experience in restaurants onboarding account management or implementation-ideally in marketplace SaaS food delivery or restaurant technology.
- Familiarity with restaurant POS and aggregator systems (Olo Toast Otter Stream etc.) strongly preferred.
- Excellent communication skills; able to explain technical processes to non-technical audiences.
- Highly organized detail-oriented and able to manage multiple onboarding projects simultaneously.
- Strong problem-solving skills with a customer-first mindset.
- Comfortable working cross-functionally with operations product and technical teams.
- Proficient with CRM and workflow tools (HubSpot Salesforce Smartsheet or similar).
Best Regards
Shikha Dixit Email: or
Lead Recruiter
Siri InfoSolutions Inc 3 Ethel Rd Suite # 302 Edison NJ 08817.
Employment Type
Full-time
