Technical Support Engineer
Technical Support Engineer
Posted on :
26-09-2025
Employer Active
1 Vacancy
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Job Description
Job Title: Technical Support Engineer
Job Location: Redmond WA
Job Type: Long Term Contract
Job Summary:
seeking a skilled and experienced Technical Support Engineer to join their team and work on cutting edge technology. The successful candidate will work closely with the Product and Engineering teams to troubleshoot maintain and support our wearable device ecosystem (HW & SW) used in computer vision and AI research projects.
Requirements:
- Minimum 2 years of experience providing technical support to users with a proven track record of independently managing issue resolution and driving solutions to completion.
- Demonstrated ability to effectively communicate complex technical concepts to technical and non-technical stakeholders ensuring clear understanding and seamless issue resolution.
- 3 years of experience in software or system engineering supporting developer tools and ecosystems
- 3 years of experience with data collection root cause analysis
- Experience in computer vision and or machine learning libraries - along with debugging SW failures
- 2-3 years of Python and C experience and expertise
- Experience with Fedora and other OS
- ML and algorithmic/model understanding
- Experience with SDKs and developer ecosystem tools
- Previous experience working directly with Engineering teams to resolve bugs and improve SW performance
- Strong problem-solving skills and ability to work independently
Employment Type
Full-time
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