Service Advisor
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Job Location:
Monroe, VA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
At Banner Ford of Monroe our mission is to be the #1 dealership in customer satisfaction service and sales. We achieve this with long-term empowered employees who uphold high moral standards and continuously train to deliver a superior customer experience. We are looking for a dedicated Service Advisor to join our team and help us deliver exceptional service to every customer.
By working at a Ford dealership you can be a part of a brand that honors the past and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!
What We Offer:
- Competitive pay plan
- Full Benefits Package
- 401(k) retirement plan with generous company match
- Paid time off
- Ongoing Ford training and certification programs
- Career growth opportunities in a supportive team environment
Responsibilities:
- Greet customers promptly and professionally as they arrive in the service drive.
- Accurately document customer concerns and vehicle service needs.
- Provide clear estimates explain recommended maintenance/repairs and obtain customer authorization.
- Communicate with technicians to ensure proper and timely completion of work.
- Keep customers informed of repair status and answer any questions.
- Review completed work and ensure customer satisfaction at vehicle pick-up.
- Maintain knowledge of Ford service programs recalls and warranty policies.
- Build strong customer relationships to encourage repeat business and referrals.
Qualifications:
- Previous service advisor or customer service experience preferred (automotive industry experience a plus).
- Strong communication and organizational skills.
- Ability to explain technical information in a clear and professional manner.
- Team-oriented with a focus on customer satisfaction.
- Valid drivers license and clean driving record.
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws.
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
We are looking for a Ford Certified Service Technician to join our growing team! The right candidate will have a strong service technician background and ASE &a...
