Support Engineer
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Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
AppsFlyer helps brands make good choices for their business and their customers with its advanced measurement data analytics deep linking engagement fraud protection data clean room and privacy-preserving technologies. Built on the idea that brands can increase customer privacy while providing exceptional experiences AppsFlyer empowers thousands of creators and 10000 technology partners to create better more meaningful customer relationships.
AppsFlyers Support Engineering team provides top-notch support availability and expert knowledge to our invaluable customers. The ideal candidate for this role is customer-oriented solutions minded and has the ability to develop relationships with cross functional teams including AppsFlyers R&D Customer Success and Product this role you will also impact AppsFlyers product evolution by providing crucial customer feedback.
What youll do
- Take end-to-end ownership of customer technical issues including initial troubleshooting identification of root cause and issue resolution and communication.
- Serve as point of contact on customer escalations and ensure customer issues are resolved meticulously.
- Work with AppsFlyers R&D and product teams on escalations and product enhancement requests.
- Enrich our client Knowledge Base with relevant technical information.
- Create and lead support improvement processes across the company.
- Provide product feedback and insights to the business and R&D teams.
- Manage various internal projects such as: training ensuring support readiness for new feature releases etc.
- Being a technical advocate for select VIP customers working closely with the customer success and business teams.
What you have
- 2 years or experience in Support Engineering roles or related field
- Passion for solving customer issues in a fast-paced environment
- Experience in SQL querying and managing data
- Structured and process-oriented
- Ability to learn new technologies quickly
- Knowledge of any programming languages
- Technical aptitude for learning Mobile Marketing Ecosystem and AppsFlyer Product
- Excellent written and verbal communication skills
- Multitasking dependable motivated self-starter with the ability to work independently
- Passion for delivering outstanding customer experience
- Ability to collaborate cross-functionally on a global scale
Bonus Points
- Web / mobile marketing and digital advertising experience
- Background in web/ SDK/ Mobile development or QA
- Ability to integrate test and troubleshoot mobile SDKs
- Comfortable with Xcode Android Studio and associated mobile troubleshooting tools
- Understand REST APIs
For our NY-based candidates the expected On Target Earnings (OTE) are between $100000 and $120000 (including bonus or commission). The offer varies on many factors including market location job-related knowledge skills experience interview results references etc.
As a global company operating from 25 offices across 19 countries we reflect the human mosaic of the diverse and multicultural world in which we live. We ensure equal opportunities for all of our employees and promote the recruitment of diverse talents to our global teams without consideration of race gender culture or sexual orientation. We value and encourage curiosity diversity and innovation from all our employees customers and partners.
As a Customer Obsessed company we must first be Employee Obsessed. We need to make sure that we provide the team with the tools and resources they need to go All-In. Oren Kaniel CEO
Key Skills
- Ruby
- Mac Os
- Computer Networking
- Windows
- TCP
- Customer Support
- Linux
- Shell Scripting
- VPN
- Dns
- Technical Support
- Troubleshooting
About Company
AppsFlyer was founded over ten years ago with a mission to help marketers succeed. From the beginning, we have been committed to four things: accurate data, unmatched privacy and security, open tech-stack innovation, and an unbiased, customer-obsessed approach. These four pillars have ... View more
