IS Customer Service Analyst I EWOT

Nationwide Children's Hospital

Job Location:

Columbus - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

Overview:

The hours for this position are Wednesday - Saturday 10am to 9pm

Job Description Summary:

Serves as the initial point of contact for IS-related issues by responding to requests for technical assistance by phone email electronic self-service or in person.

Job Description:

Essential Functions:

Gathers relevant information to assist in timely resolution of incidents and requests
Identifies situations requiring urgent attention to effectively prioritize and escalate to appropriate tier and 3 resources
Provides accurate and timely logging and resolution of issues
Takes ownership of customer issues follows the status of issues on behalf of the customer and communicates progress in a timely manner
Assists the IS Service Desk with continuous process improvement.

Education Requirement:

Bachelors Degree or relevant experience required.

Licensure Requirement:

(not specified)

Certifications:

A or Network Certification preferred.

Skills:

Excellent troubleshooting and customer service skills.

Experience:

One year of experience providing IT customer support required.

Physical Requirements:

OCCASIONALLY: Bend/twist Climb stairs/ladder Flexing/extending of neck Hand use: grasping gripping turning Reaching above shoulder Squat/kneel

FREQUENTLY: Driving motor vehicles (work required) *additional testing may be required Interpreting Data Lifting / Carrying: 0-10 lbs Lifting / Carrying: 11-20 lbs Patient Equipment Pushing / Pulling: 0-25 lbs Pushing / Pulling: 26-40 lbs Repetitive hand/arm use Standing Walking

CONTINUOUSLY: Computer skills Decision Making Problem solving Sitting

Additional Physical Requirements performed but not listed above:

(not specified)

The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified nor is it intended to limit or modify the right of any supervisor to assign direct and control the work of employees under their supervision. EOE M/F/Disability/Vet

Required Experience:

Overview:The hours for this position are Wednesday - Saturday 10am to 9pmJob Description Summary:Serves as the initial point of contact for IS-related issues by responding to requests for technical assistance by phone email electronic self-service or in person.Job Description:Essential Functions:Gat...

Overview:

The hours for this position are Wednesday - Saturday 10am to 9pm

Job Description Summary:

Serves as the initial point of contact for IS-related issues by responding to requests for technical assistance by phone email electronic self-service or in person.

Job Description:

Essential Functions:

Gathers relevant information to assist in timely resolution of incidents and requests
Identifies situations requiring urgent attention to effectively prioritize and escalate to appropriate tier and 3 resources
Provides accurate and timely logging and resolution of issues
Takes ownership of customer issues follows the status of issues on behalf of the customer and communicates progress in a timely manner
Assists the IS Service Desk with continuous process improvement.

Education Requirement:

Bachelors Degree or relevant experience required.

Licensure Requirement:

(not specified)

Certifications:

A or Network Certification preferred.

Skills:

Excellent troubleshooting and customer service skills.

Experience:

One year of experience providing IT customer support required.

Physical Requirements:

OCCASIONALLY: Bend/twist Climb stairs/ladder Flexing/extending of neck Hand use: grasping gripping turning Reaching above shoulder Squat/kneel