Senior Solutions Consultant – eDiscovery Managed Services

Philadelphia, PA - USA

Yearly Salary: USD 100000 - 120000

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Senior Solutions Consultant eDiscovery Managed Services
Contact Discovery Services - Washington DC
Location: Remote
Start Date: Negotiable

Contact Discovery Services a leading eDiscovery technology and consulting firm headquartered in Washington DC is seeking a Senior Solutions Consultant to join our Managed Services team. Contacts Managed Services enables clients to outsource eDiscovery infrastructure and technical expertise to reduce costs increase predictability and improve outcomes. It is designed for corporate legal departments or law firms that want in-house control with the resources of a provider. Contact delivers technology and expertise in a single integrated managed service with predictable subscription-based pricing customized workflows and enterprise grade scalability. This role is ideal for a seasoned professional with deep expertise in eDiscovery workflows client engagement and strategic consulting. The successful candidate will play a pivotal role in delivering tailored solutions to enterprise clients guiding them through complex discovery challenges and ensuring operational excellence across managed services engagements. The selected candidate will be expected to:

Serve as the primary client-facing consultant for managed services engagements providing strategic guidance on eDiscovery workflows and technology solutions while supporting the business development team in client meetings and planning sessions.
Lead the development documentation and refinement of managed service offerings.
Prepare and lead client meetingsto review reporting metrics platform usage and overall service experience with Contact Discovery Services ensuring proactive communication issue resolution and continuous improvement.
Generate monthly report metrics for utilization and data management.
Serve as asubject matter expertin the Relativity document review platform withmastery across the full lifecycle from data processing and workspace configuration to review workflows and final production. Expertise with administering custom objects applications scripts queues event handlers ARMstructured analytics conceptual analytics and active learning.
- Provide reporting to case administrators related to workspace metrics user activity or other requested document-based metrics.
- Perform quality checks and detailed analysis on work-product prior to document production or additional levels of review.
- Expertise with administering users groups permissions fields choices layouts views dashboards searches STRs batch sets dtSearch indexes processing imaging and productions.
Develop and execute detailed migration plans including the transfer of applications scripts and associated data.
Monitor and manage migration workflows to ensure accuracy completeness and minimal disruption to operations.
Troubleshoot and resolve exceptions or errors in file transfers at any stage of the migration process leveraging deep technical expertise to ensure successful and complete data migration.
Collaborate cross-functionally with internal teams and clients to maintain transparency meet project timelines and uphold data integrity throughout the migration lifecycle.
Attend industry conferences and client meetings in support of sales team initiatives.

EXPERIENCE:

B.S. or B.A. degree preferably in information technology computer science or other related fields.
5 years of experience preferably in a vendor or consulting environment.
RelativityOne experience required; experience with client domains preferred.
Relativity certifications: Relativity Certified Administrator (RCA) is required and Relativity Certified Trainer (CRT) certifications are a plus.
Prior experience leading or supporting migrations to RelativityOne
Fully understand the end-to-end EDRM to assist in custom workflows.
A basic understanding of digital forensic preservation functions.
Familiarity with scripting programming coding and/or database languages (SQL VB HTML Access).

QUALIFICATIONS:

Ability to communicate effectively and tactfully in both verbaland in written format
Ability to work extended hours when necessary to ensure client deadlines are met
Ability to demonstrate superior organizational skills with acute attention to detail
Ability to design and deliver client Relativity training programs including the development of instructional materials and the facilitation of live or recorded training demos for new users.
Ability to work effectively under pressure in time sensitive situations
Ability to work well in a team environment as well as independently
Ability to prioritize multiple projects with similar deadlines
Ability to troubleshoot and communicate results to a team
Ability to travel on site up to 25% of the time

SALARY RANGE:

$100000.00 - $120000.00

ABOUT CONTACT:
Contact Discovery Services delivers best-in-class service to many Fortune 100/500 companies. Our growth is driven by investing in people and technologies ensuring our customers have access to the highest level of customer service and the most qualified resources. Our team members are comprised of talented engineers analysts and project managers from all walks of life. We concentrate on engineering outside-the-box solutions to help organize discovery so our clients can focus on developing case strategy and leaving the heavy lifting to us. Employees are encouraged to actively participate in the development of new ideas technology and processes to ensure our customers receive the highest level of service. We offer competitive benefits work schedule flexibility and coordinate various company activities throughout the year. If you are looking to be part of an exciting fast-paced environment then we want to hear from you. EOE

Required Experience:

Manager

Senior Solutions Consultant eDiscovery Managed ServicesContact Discovery Services - Washington DCLocation: RemoteStart Date: NegotiableContact Discovery Services a leading eDiscovery technology and consulting firm headquartered in Washington DC is seeking a Senior Solutions Cons...

Serve as the primary client-facing consultant for managed services engagements providing strategic guidance on eDiscovery workflows and technology solutions while supporting the business development team in client meetings and planning sessions.
Lead the development documentation and refinement of managed service offerings.
Prepare and lead client meetingsto review reporting metrics platform usage and overall service experience with Contact Discovery Services ensuring proactive communication issue resolution and continuous improvement.
Generate monthly report metrics for utilization and data management.
Serve as asubject matter expertin the Relativity document review platform withmastery across the full lifecycle from data processing and workspace configuration to review workflows and final production. Expertise with administering custom objects applications scripts queues event handlers ARMstructured analytics conceptual analytics and active learning.
- Provide reporting to case administrators related to workspace metrics user activity or other requested document-based metrics.
- Perform quality checks and detailed analysis on work-product prior to document production or additional levels of review.
- Expertise with administering users groups permissions fields choices layouts views dashboards searches STRs batch sets dtSearch indexes processing imaging and productions.
Develop and execute detailed migration plans including the transfer of applications scripts and associated data.
Monitor and manage migration workflows to ensure accuracy completeness and minimal disruption to operations.
Troubleshoot and resolve exceptions or errors in file transfers at any stage of the migration process leveraging deep technical expertise to ensure successful and complete data migration.
Collaborate cross-functionally with internal teams and clients to maintain transparency meet project timelines and uphold data integrity throughout the migration lifecycle.
Attend industry conferences and client meetings in support of sales team initiatives.

EXPERIENCE:

B.S. or B.A. degree preferably in information technology computer science or other related fields.
5 years of experience preferably in a vendor or consulting environment.
RelativityOne experience required; experience with client domains preferred.
Relativity certifications: Relativity Certified Administrator (RCA) is required and Relativity Certified Trainer (CRT) certifications are a plus.
Prior experience leading or supporting migrations to RelativityOne
Fully understand the end-to-end EDRM to assist in custom workflows.
A basic understanding of digital forensic preservation functions.
Familiarity with scripting programming coding and/or database languages (SQL VB HTML Access).

QUALIFICATIONS:

Ability to communicate effectively and tactfully in both verbaland in written format
Ability to work extended hours when necessary to ensure client deadlines are met
Ability to demonstrate superior organizational skills with acute attention to detail
Ability to design and deliver client Relativity training programs including the development of instructional materials and the facilitation of live or recorded training demos for new users.
Ability to work effectively under pressure in time sensitive situations
Ability to work well in a team environment as well as independently
Ability to prioritize multiple projects with similar deadlines
Ability to troubleshoot and communicate results to a team
Ability to travel on site up to 25% of the time