Customer Service Analyst
Customer Service Analyst
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Job Description
Are you passionate about solving problems supporting customers and ensuring smooth operations in a global environment Join our team as a Customer Service Analyst where youll provide frontline support manage inquiries and help drive improvements in our customer service processes.
Responsibilities
Provide accurate and timely information to customers seeking general product support.
Investigate and resolve root causes of customer inquiries ensuring effective solutions.
Review and clarify inconsistencies in parts ordering systems particularly regarding availability and delivery timing.
Handle Down Time Alerts (DTA) exploring options and escalating cases when necessary.
Support supervisors/managers by helping coordinate and oversee daily activities of customer service teams.
Follow up on cases handling escalations and unresolved issues with professionalism.
Process user requests for products.
Identify opportunities for improvement and recommend solutions contributing to continuous service enhancement.
Qualifications
12 years of customer service experience (preferably in a technical or product support environment).
Fluency in English and Hungarian (both written and spoken).
Strong attention to detail with a proactive problem-solving approach.
Ability to stay focused and productive in repetitive or routine tasks (monotony tolerance).
Proficiency in Microsoft Office applications.
Experience with SAP systems is a strong advantage.
Please note that we currently run background checks as part of our recruitment process pending a successful interview.
#LI-FordHungary
#LI-DD2
Required Experience:
IC
Employment Type
Full-Time
