Smart Factory System Support Specialist

Chicago, IL - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

As a family-run high-tech company with nearly 19000 employees at 71 locations worldwide we are looking for forward thinkers with unconventional ideas and drive to join our team. Our company culture which values collaboration and mutual trust creates the ideal framework for boldly trying new things and questioning the status quo. Our technologies inspire people to develop and produce things that are currently unimaginable. Whether lasers machine tools EUV or electronics - TRUMPF is building technological worlds for future generations. Are you ready for new challenges

The System Support Specialist is responsible for supporting service engineers and third party integrators (i.e. STOPA) at final stages of system integration (machines automation and storage) and is responsible for system acceptance providing on-site training and production support during the life cycle of the system. A successful System Support Specialist ensures excellent customer experience from system acceptance to operation.

Principle Duties & Responsibilities

Operate fully automated systems comprised of various technologies (Laser Punch and Bending) storage systems (STOPA and TruStore) and software (Oseon and Boost)
Troubleshoot automation related issues and help resolve the problem in coordination with Service and Applications- remotely and onsite
Train customer operators on-site in the daily operation of systems Ensure customer satisfaction by delivering final product in fully functional state
Primary contact for customers on system-related questions and issues
Work in close cooperation with Smart Factory Project Managers Application Engineers Software Support Engineers and all different process owners in technical service
Provide consulting & analyses to improve customer production processes based on quantitative and qualitative assessment
Provide management level professional post-mission reports to staff and customers
Provide Remote-Support for customers while actively coordinating with and allocating issues to internal customers (PSG SCC Oseon etc)
Work as required with minimal or no supervision
Travel requirement is up to 50% including overnight national and international travel
Preparation and coordination of major system updates like software updates or Retrofits

Experience

Strong knowledge and experience in TRUMPF machines automation equipment and their operation. Strong aptitude or knowledge of sophisticated technical machine systems. Strong analytical and excellent communication skills required due to intensive contact with customers.

Education

A minimum of 2-year technical school degree with a solid math background required or equivalent education and work experience.

TRUMPF Inc. endeavors to make TRUMPF careers pages accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance in completing the applications process please contact our HR department at 860.255.6000 or at .This contact information is for accommodation requests only and can not be used to inquire about the status of application.

Required Experience: