Staff Machine Learning Engineer
Staff Machine Learning Engineer
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$ 269790 - 317400
1 Vacancy
Job Description
Headways mission is a big one to build a new mental health care system everyone can access. Weve built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance.
1 in 4 people in the US have a treatable mental health condition but the majority of providers dont accept insurance making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to accept insurance and scale their practice.
Headway was founded in 2019. Since then weve grown into a diverse national network of over 60000 mental healthcare providers across all 50 states who run their practice on our software and have served over 1 million patients. Were a Series D company with over $325m in funding from a16z (Andreessen Horowitz) Accel GV (formerly Google Ventures) Spark Capital Thrive Capital Forerunner Ventures and Health Care Service Corporation.
We want your time here to be the most meaningful experience of your career. Join us and help change mental healthcare for the better.
About the team
The Ranking & Relevance teams mission is to help every patient find the right provider for their needs. We are building the matching system that powers this connection from search and discovery to ranking and personalization. Our goal is to combine cutting-edge machine learning with a deep understanding of patient and provider experience.
About the role
We are looking for aStaff Machine Learning Engineer to lead the development of Headways ranking and relevance models. You will design and build the systems that decide how patients and providers are matched using search recommendation and personalization to help patients through their care journey. You will set technical direction build the initial stack and mentor future ML teammates.
What youll do
At Headway we have built the largest network of therapists who accept insurance in the country. One of our most important challenges is ensuring that patients find the right therapist for them quickly and effectively. To do this we are investing deeply in search ranking and relevance systems powered by machine learning. As a Staff Machine Learning Engineer on the Patient team you will focus on:
- Matching and ranking: Design and scale ML models that power how patients discover and connect with providers.
- Personalization: Use patient signals provider attributes and outcomes data to improve matching accuracy.
- ML infrastructure: Establish the foundation for experimentation model training deployment and monitoring across Headway.
- Mentorship and technical leadership: Guide junior ML engineers and data scientists as the team grows setting the bar for ML practices at Headway.
- Cross-functional impact: Partner with product engineering and data science to define success metrics design A/B experiments and influence product strategy.
Who you are
- You have 6 years of experience in applied ML roles with at least 1 year working on ranking relevance search or recommender systems.
- You are fluent in Python and have experience with ML frameworks (TensorFlow PyTorch Scikit-learn CatBoost etc.).
- You have taken ML models from research/prototype to production at scale.
- You are comfortable designing and running A/B experiments and you know how to choose the right offline and online metrics.
- You combine product intuition with technical depth. You care about making the patient experience meaningfully better not just optimizing a model score.
Nice to have
- Experience with matching systems or personalization.
- Familiarity with modern retrieval techniques (vector search embeddings semantic search).
- Exposure to ML infrastructure such as feature stores model monitoring and retraining pipelines.
- Experience with Metaflow SageMaker and Outerbounds.
Our interview process
After you apply to Headway here are some details of what to expect during the interview process.
- Initial screen: Youll connect with someone in recruiting so you can learn more about the team Headways mission and exciting growth and we can get a better idea of your background.
- First round: Youll meet with an engineer on the team to do some live coding and learn more about the engineering team.
- Final rounds: Youll meet several more team members for technical and non-technical interviews and leave with a fuller picture of what its like to work at Headway.
- References and the offer: Our favorite part of the process. Well send over all of the details including specifics on employee equity and congratulatory messages from excited future team members.
Compensation & Benefits:
The expected base pay range for this position is $269790 $317400 based on a variety of factors including qualifications experience and geographic addition to base salary this role may be eligible for performance-based variable compensation and an equity grant depending on the position and level.
We are committed to offering a comprehensive and competitive total rewards package including robust health and wellness benefits retirement savings and meaningful ownership opportunities through equity. Compensation decisions are made holistically ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.
- Benefits offered include:
- Equity compensation
- Medical Dental and Vision coverage
- HSA / FSA
- 401K
- Work-from-Home Stipend
- Therapy Reimbursement
- 16-week parental leave for eligible employees
- Carrot Fertility annual reimbursement and membership
- 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
- Flexible PTO
- Employee Assistance Program (EAP)
- Training and professional development
We believe a teams strength is in its people and we cannot achieve this mission without a team that reflects the diversity of this problem across race ethnicity gender sexuality age national origin religion family status disability military status and experience.
Headway is committed to the full inclusion of all qualified individuals. As part of this commitment Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or receive other benefits and privileges of employment please inform the recruiter when they contact you to schedule your interview.
Headway employees work remotely across the US with the option to work from offices in New York City San Francisco and Seattle. Headway participates in E-Verify. To learn more clickhere.
Required Experience:
Staff IC
Employment Type
Full-Time
