Bilingual (SpanishEnglish) Customer Service Representative FEMA
Bilingual (SpanishEnglish) Customer Service Representative FEMA
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Job Description
Job Details
Description
Make a Difference with FEMA: Join Our Customer Service Team in Columbia SC!
Please note -- this is a Temporary Full-time/Contract Position
On-Site in Columbia SC
Capitol Bridge is seeking passionateBilingual (Spanish/English) Customer Service Representativesto join our Columbia South Carolina team. This is your opportunity to support individuals affected by disasters through our collaboration with FEMA. We need dedicated Data Operators (Level I) eager to contribute positively to our customers experiences.
Why Join Us
As part of our teamyoullembark on a meaningful journey helping others in their time of need. Capitol Bridge providespaid comprehensive trainingto ensure you are fully prepared with the tools and knowledge to deliver unparalleled service support and professionalism to every caller.
Your Impact Starts Here
By joining us you play a critical role in our mission to aid thoseimpactedby disasters. If you are enthusiastic about making a significant impact and ready to elevate your career in customer service we invite you to apply.
This position is contingent upon project award and contract approval.
On-Site Hours of Operation:7:00 AM 11:00 PM (may vary based on company needs)
Compensation:$17.75/hour Health & Welfare (H&W) contribution
Health & Welfare (H&W) dollars are contributed by your employer to help pay for your benefit coverage as required by the Service Contract Act. H&W applies to all paid hours (including PTO excluding overtime) up to40 hoursper week.
Pay and Benefits
Paid Holidays
Paid Time Off (PTO)
A variety of shifts to meet lifestyle and family goals
Fun professional atmosphere
Leadership support to ensure success in a meaningful career
Opportunities for promotion and career advancement
Responsibilities (include but not limited to):
Respond to inbound and occasional outbound callsregardingFEMA programs
Provide assistanceand information to callers inboth Spanish and English reading scripted responses verbatim whenrequired
Assistcallers with completing online applications andsubmittingthem electronically
Utilize standard technology such as computer telephone email and web browser
Log call activity and document all inquiries in applicable systems
Respond to inquiries consistent with confidentiality and privacy policies referring callers when appropriate
Maintain updated knowledge of Contact Center performance requirements as well as corporate and project policies and procedures
Meet Quality Assurance (QA) and other key performance metrics
Work closely with supervisors to resolve difficult or complex customer interactions
Education Skills and Qualifications
Bilingual fluency in Spanish and English (verbal and written)required
High School Diploma or GEDrequired
Minimum six (6) months of customer service/secretarial/telemarketing experiencerequired
Ability to type at least 20 WPM preferred
Computer literacy and familiarity with MS Office applicationsrequired
Ability to work nights weekends overtime and holidays as needed
Strong interpersonal skills and ability to manage multiple tasks simultaneously
Experience with and/or ability to use call center telephony equipment preferred
U.S. Citizenshiprequired(lawful permanent residents are not eligible)
Ability to pass a federal background check
Physical Requirements and Work Environment
Prolonged sitting throughout the workday with occasional mobilityrequired
Corrected vision within the normal range
Hearing within normal range (assistive devices may be provided if needed)
Manual dexterity sufficient tooperatecomputer terminals and standard office equipment
Occasional movement within the department to interact with staff andaccomplishtasks
Screenings
Candidates maybe requiredto complete a background check and/or drug screen. Prompt responses arerequiredto avoid disqualification.
Equal Employment Opportunity Statement
Capitol Bridge is an Equal Opportunity Employer. All employment decisions at Capitol Bridge are based on business needs job requirements and individual qualifications without regard to race color religion or belief national social or ethnic origin sex (including pregnancy) age physical mental or sensory disability HIV Status sexual orientation gender identity and/or expression marital civil union or domestic partnership status past or present military service family medical history or genetic information family or parental status or any other status protected by the laws or regulations where we operate.
Required Experience:
Unclear Seniority
Employment Type
Contract
