Bank Support Analyst-Loans-Remote-11AM–8PM CST

Job Description:

Job Summary

Are you a go-getter with excellent customer service experience Join our growing Loans team as a Bank Support Analyst! In this role youll be the first point of contact for Loan service inquiries resolving customer issues quickly and accurately while ensuring satisfaction and promoting loyalty.

Location: Remote (Candidates in Paducah KY strongly considered)
Work Hours:11:00 AM8:00 PM CST
Travel Required:No

Key Responsibilities

• Respond to customer inquiries via phone and web-based support portal.

• Manage and resolve issues from a work queue; escalate complex cases as needed.

• Research and troubleshoot customer issues to find effective resolutions.

• Demonstrate working knowledge of Loan application functionality and ancillary products.

• Communicate customer concerns to appropriate internal departments.

• Continuously learn CSI products to meet departmental goals.

• Perform other duties as assigned.

Qualifications

• Strong customer service skills.

• Willingness to learn new systems and processes.

• Proficiency in Microsoft Office especially Excel.

• Analytical mindset with strong problem-solving abilities.

Experience:

• Minimum 1 year of relevant work experience in loan processing or support.

• Experience with secondary market loans and dealer loans preferred.

• Familiarity with CSI Core NuPoint and Loans (LNS) highly regarded.

• Experience with ancillary products such as:

  • RMS (Risk Management System)

  • CVS (Collateral Valuation System)

  • NET (NuPoint Exception Tracking)

• Banking experience preferred.

Education & Certifications:

• Associate degree or equivalent education/training (2-year college or trade school).

As a forward-thinking software provider Computer Services Inc. (CSI) helps community and regional banks solve their customers needs through open and flexible addition to its award-winning core banking platform these include the latest in lending digital banking payments financial crime prevention and cybersecurity. Building on its nearly 60-year track record of personalized service CSI is shaping the future of banking and empowering its customers to rival their competition. For more information about CSI visit

CSI provides rewarding and challenging career opportunities for our employees. When determining your pay we consider various factors such as your skills qualifications experience and location. Along with a competitive salary this position includes eligibility for incentive awards based on both individual and business performance. We also offer a comprehensive range of benefits. To learn more about our benefits visit: Benefits Summary

CSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex pregnancy sexual orientation gender identity national origin age physical and mental disability marital status veteran status or any other characteristic protected by applicable law. If you need an accommodation during the recruitment process please email us at and we will work with you to meet your accessibility needs.

For applicants residing in California please read Privacy Notice for California Residents CSI ()

Visa Sponsorship: We are unable to offer visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for sponsorship now or in the future.