French-Speaking Junior Customer Support Representative

Porto - Portugal

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

About the Role

Are you a French speaker with a passion for helping people Join our international team in Porto as a Customer Support Representative. In this on-site role you will assist users by providing friendly and efficient support via phone email or chat ensuring a high-quality customer experience.

Key Responsibilities

Respond to customer inquiries in French via phone email and/or chat
Assist customers with product or service-related questions issues and complaints
Deliver accurate valid and complete information using the right methods and tools
Escalate complex issues to the appropriate internal teams
Follow communication procedures guidelines and policies

Requirements

Fluency in French (B2 or above); English for internal communication
Excellent communication and problem-solving skills
Ability to work on-site in Porto
EU citizenship or valid Portugal residence permit
A positive attitude patience and strong interpersonal skills

What We Offer

Meal Allowance: 7.63 net per working day
Transport Allowance: Not provided

Relocation Support:

For candidates relocating from outside Portugal:
- Room in a shared apartment for up to 12 months at a cost of 280/month (includes all utilities deducted directly from the payslip)
- Reimbursement of airfare: Up to 400 (Economy class) after 6 months of employment
For candidates already in Portugal:
- Relocation support provided only if currently living in competitor-provided accommodation

About the Role Are you a French speaker with a passion for helping people Join our international team in Porto as a Customer Support Representative. In this on-site role you will assist users by providing friendly and efficient support via phone email or chat ensuring a high-quality customer experie...