Customer Support Specialist
Customer Support Specialist
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Job Description
Position: Customer Support Specialist (Greek & English)
Job Type: Full-time On-site
Schedule: Monday to Sunday 8-hour shifts in a 24/7 rotation with rotational days off
Location: Athens Greece
Start Date: Immediate
Role Overview
As a Customer Support Specialist you will support customers via phone email and chat providing guidance resolving issues and ensuring a positive user experience. You will represent global brands while using both Greek (C2 level) and English (at least B2 level) in your daily communication.
Key Responsibilities
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Respond to customer inquiries in Greek
- Resolve technical and service-related issues efficiently
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Document interactions accurately in CRM systems
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Follow brand guidelines and quality standards
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Escalate complex cases to internal teams when necessary
Requirements
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Native or near-native level of Greek and English
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Strong communication and interpersonal skills
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Ability to work rotating shifts including nights weekends and holidays
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Previous customer service experience is a plus
Benefits
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Private health insurance
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Paid training and onboarding
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Opportunities for career growth and internal promotion
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Supportive multicultural team environment
Apply now and join our team in Athens!
Employment Type
Full Time
