Payments Acceptance and Experience, MX Payments
Payments Acceptance and Experience, MX Payments
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Salary Not Disclosed
1 Vacancy
Job Description
Key job responsibilities
1) Payment Experience Management:
- Lead end-to-end payment experience execution across some payment methods.
- Drive improvements in customer payment journey from checkout to post-purchase.
- Optimize payment flows to increase customer satisfaction and reduce friction.
2) Performance Optimization:
- Drive improvements in key metrics including Approval Success Rate (ASR) and Payment Success Rate (PSR).
- Execute initiatives to increase wallet penetration and payment method diversity.
- Lead initiatives to migrate customers to lower-cost higher-engagement payment methods
3) Cross-functional Leadership:
- Collaborate with Payment Business Operations Fraud & Abuse Technology Prime and Prime Video teams to optimize key metrics.
- Partner with data analytics to develop and track key performance metrics.
- Partner with Product Managers to define and execute UX strategy for some payment methods.
3) Analytics and Reporting:
- Monitor and analyze key metrics including checkout conversion wallet statistics and success rates.
- Create and maintain dashboards for tracking payment performance.
- Provide data-driven recommendations for experience improvements
- 3 years of program or project management experience
- 3 years of working cross functionally with tech and non-tech teams experience
- 3 years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelors degree
- Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
- 3 years of driving end to end delivery and communicating results to senior leadership experience
- 3 years of driving process improvements experience
- Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
- Experience building processes project management and schedules
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Employment Type
Full-Time
