Lead Consumer Researcher | Bankrate

Bankrate is seeking a Lead Consumer Researcher to champion consumer insights across the organization and help shape the future of our financial this role you will partner with Product Managers Designers Engineers and Business Leaders to uncover user needs validate new product concepts and identify product-market fit and expansion opportunities.

You will be the subject matter expert and enabler for research: running high-impact studies guiding others to conduct lightweight tests and ensuring our research platforms are effectively utilized.

This role is open to remote or hybrid candidates (East coast preference) with hybrid being central to our New York NY or Charlotte area offices. Must be able to work Eastern Standard Time hours.

What Youll Do:

Product & Strategy Partnership

• Partner with Product Managers to inform product-market fit opportunity sizing and expansion strategies.
• Translate insights into actionable recommendations that influence product roadmaps.

Research Execution

• Lead mixed-method studies including interviews usability testing diary studies surveys market sizing and segmentation.
• Synthesize insights from qualitative and quantitative data to drive clarity in ambiguous problem spaces.

Research Operations & Tools

• Manage research platforms (e.g. Userlytics UserTesting dscout Qualtrics)ensuring credits are efficiently used contracts are optimized and future platform needs are evaluated.
• Collaborate with procurement and vendors to maximize the value of research solutions.

Evangelization & Democratization

• Create scalable research frameworks playbooks and training for Designers PMs and Engineers to conduct low-risk lightweight testing.
• Promote a culture of customer empathy across teams by sharing stories artifacts and workshops.

Leadership & Influence

• • Act as a thought leader for consumer insights at Bankrate representing the voice of the consumer at the executive level.
  • Mentor cross-functional partners on how to interpret and apply insights.

What Were Looking For:

• 7 years of consumer/user research experience including at least 3 years in a lead or senior role.
• Proven experience influencing product strategy in fintech financial services or other consumer-facing industries.
• Deep expertise in qualitative (interviews field research usability) and quantitative (survey design market sizing conjoint segmentation) methods.
• Strong ability to communicate insights in a compelling way to executives and cross-functional partners.
• Experience managing UXR platforms and vendor relationships (e.g. Userlytics UserTesting Qualtrics dscout).
• Track record of building scalable research practices and empowering others to conduct lightweight studies
  
  Compensation:
  • Compensation Range: $120000 - $180000 per year equity
  • New York Compensation Range: $150000 - $225000 per year equity
  *Note actual salary is based on geographic location qualifications and experience

Additionally the following benefits are provided by Red Ventures subject to eligibility requirements.

• Health Insurance Coverage (medical dental and vision)
• Life Insurance
• Short and Long-Term Disability Insurance
• Flexible Spending Accounts
• Holiday Pay
• 401(k) with match
• Employee Assistance Program
• Paid Parental Bonding Benefit Program
• Flexible Paid Time Off (PTO): We believe time to rest and recharge is essential. Thats why we offer a generous and flexible PTO policy. Full-time employees accrue 20 days of PTO for a full calendar year annually with an increase to 25 days after five years of service.

Who We Are:

Bankrate is redefining the future of financial decision-making. For nearly five decades weve empowered tens of millions of consumers to make smarter financial choices and helped hundreds of leading financial institutions grow. Today were evolving from a marketplace into a next-generation technology platformunderpinned by proprietary data AI-driven innovation and deep enterprise integrations. With our track record of delivering consumers quantifiably better offersfor example on home loans where we lead the marketBankrate stands at the center of the $60B U.S. financial services acquisition opportunity. As we expand through omnichannel marketing and strategic partnerships and launch unique consumer product applications were building a more efficient personalized and connected financial ecosystemone grounded in trust. Join us as we transform five decades of credibility into the next era of financial technology.

Red Ventures is an equal opportunity employer that does not discriminate against any employee or applicant because of race creed color religion gender sexual orientation gender identity/expression national origin disability age genetic information veteran status marital status pregnancy or any other basis protected by law. Employment at Red Ventures is based solely on a persons merit and qualifications.

We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process please contact

If you are based in California we encourage you to read this important information for California residents linked here.

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