Account Management Specialist Northwell

Who We Are

Ready to create a healthier world We are ready for you! Personify Health is on a mission to simplify and personalize the health experience to improve healthand reduce costs for companies and their people. At Personify Health we believe in offering total rewards flexible opportunities and a diverse inclusive community where every voice matters. Together were shaping a healthier more engaged future.

Ready to Support Client Success Through Expert Coordination and Analysis

Were seeking a detail-oriented professional who can support new client onboarding while providing exceptional ongoing service. As our Account Management Coordinator youll act as product expert and trusted partner helping resolve client issues analyze benefit trends and support renewals.

What Youll Actually Do

• Partner with Account Managers to uphold high standards of client satisfaction and relationship management

• Respond promptly and professionally to client inquiries escalations and service issues

• Assist Account Managers in responding to client inquiries and service tickets

• Build and nurture strong working relationships with internal team members brokers and client teams as assigned

• Demonstrate understanding of medical claims workflows adjudication EOBs and appeals

• Able to identify issues investigate causes and escalate appropriately

• Liaise with the internal Claims Department to gather explanations escalate errors or request adjustments

• Coordinate with internal departments (Claims Eligibility IT Compliance) to ensure smooth service delivery

• Clear written and verbal communication with both internal and external stakeholders

• Accuracy in reviewing and tracking complex claim data

• Able to identify issues investigate causes and escalate appropriately

• Manage multiple priorities with heightened attention to details and deliverable dates

• Request Reports as requested to support Account Managers and Broker inquiries

• Supporting maintaining accurate client records

• Participate and/or host client meetings as appropriate

• Support Account Mangers with renewal execution process

What You Bring to Our Mission

The foundational experience:

• 1 years experience in health insurance employee benefits human resources or healthcare industry
• Experience onboarding new clients and providing account-based service is ideal
• Comfortable working with HR Directors and Executives

The communication competencies:

• Clear written and verbal communication style with strong collaboration skills
• Ability to build relationships with diverse stakeholders while maintaining professional approach

The professional qualities:

• Detail-oriented approach with strong organizational and analytical abilities
• Proactive problem-solving mindset with ability to work independently and as part of team
• Commitment to client satisfaction and continuous improvement in service delivery

Why Youll Love It Here

We believe in total rewards that actually matternot just competitive packages but benefits that support how you want to live and work.

Your wellbeing comes first:

• Comprehensive medical and dental coverage through our own health solutions (yes we use what we build!)
• Mental health support and wellness programs designed by experts who get it
• Flexible work arrangements that fit your life not the other way around

Financial security that makes sense:

• Retirement planning support to help you build real wealth for the future
• Basic Life and AD&D Insurance plus Short-Term and Long-Term Disability protection
• Employee savings programs and voluntary benefits like Critical Illness and Hospital Indemnity coverage

Growth without limits:

• Professional development opportunities and clear career progression paths
• Mentorship from industry leaders who want to see you succeed
• Learning budget to invest in skills that matter to your future

A culture that energizes:

• People Matter: Inclusive community where every voice matters and diverse perspectives drive innovation
• One Team One Dream: Collaborative environment where we celebrate wins together and support each other through challenges
• We Deliver: Mission-driven work that creates real impact on peoples health and wellbeing with clear accountability for results
• Grow Forward: Continuous learning mindset with team events recognition programs and celebrations that make work genuinely enjoyable

The practical stuff:

• Competitive base salary that rewards your success
• PTO policy because rest and recharge time is non-negotiable
• Benefits effective day onebecause you shouldnt have to wait to be taken care of

Ready to create a healthier world while building the career you want Were ready for you.

No candidate will meet every single qualification listed. If your experience looks different but you think you can bring value to this role wed love to learn more about you.

Personify Health is an equal opportunity organization and is committed to diversity inclusion equity and social justice.

In compliance with all states and cities that require transparency of pay the base compensation for this position ranges from $21 to $25 per hour. Note that compensation may vary based on location skills and experience.

We strive to cultivate a work environment where differences are celebrated and employees of all backgrounds are empowered to thrive. Personify Health is committed to driving Diversity Equity Inclusion and Belonging (DEIB) for all stakeholders: employees (at each organization level) members clients and the communities in which we operate. Diversity is core to who we are and critical to our work in health and wellbeing.

#WeAreHiring #PersonifyHealth

Beware of Hiring Scams:Personify Health will never ask for payment or sensitive personal information such as social security numbers during the hiring process. All official communication will come from a verified company email address. If you receive suspicious requests or communications please report them totalent@personifyhealth.com. All of our legitimate openings can be found on the Personify HealthCareer Site.