Senior Customer Service Specialist, Retail Customer Care
Senior Customer Service Specialist, Retail Customer Care
Posted on :
26-09-2025
Employer Active
1 Vacancy
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Job Description
As a senior customer service specialist you will manage extraordinary situations to champion swift resolution for each customer. You will be empowered to review and make exceptions to existing policies. You will provide key support for the Retail Contact Centres customer-facing specialists.
- A passion to provide exceptional customer service
- Resourcefulness and flexibility
- Unparalleled attention to details
- Strong interpersonal communication and active listening skills
- Excellent negotiation and problem-solving skills
- Able to make sound judgments while understanding and balancing the needs of the customer as well as the needs of the company
- Fast learner with ability to thrive in a fast-moving and varied environment
- Cool under pressure with the ability to work quickly and efficiently under deadline pressure
- Outstanding ownership and follow-through skills
- Normally requires 2-3 years experience in similar Tier 2 customer support environment with a strong working knowledge of business processes policies and procedures.
- Demonstrated solid performance record
- Customer focus
- Fluent written and verbal language skills in Chinese and English; proficiency in Cantonese is a plus
- Bachelors degree or equivalent experience
Required Experience:
Senior IC
Employment Type
Full Time
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