Door-Side Customer Service Agent (NH)
Door-Side Customer Service Agent (NH)
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Position Objectives:
This position will support the Customer Service and Door-Side operational functions for San Francisco CA. Door-Side Customer Service Agentwill ensure safety during the boarding process.
What Youll Do
- Door-Side:
- Observation and Attention to Details: spot suspicious activities challenge unusual situations and always stay vigilant of surroundings.
- Communication: clear respectful following the chain of commands when communicating with different channels.
- Conflict Resolution: ability to de-escalate situations calmly and professionally.
- Physical Fitness: ability to stand for long hours and able to handle aircraft door opening/closing.
- Technical Skills: use of radios operating jet bridge.
- Customer Service
- Collaborating with airline teams and fellow agents to ensure smooth operations.
- Delivering excellent customer service under pressure in a dynamic terminal setting.
- Making clear announcements and providing directions.
- Assisting Passengers at check-in counters.
- Verifying travel documents and complying with airline and TSA protocols.
Requirements
What You Bring
- Fluent English communication skills
- Strong verbal and written communication; active listening skills
- Computer literacy and fast accurate data entry
- Calmness and solution-focus under pressure
- Physical stamina to stand for extended periods and move throughout the terminal
- Authorized to work in the U.S. and able to pass a background check and drug screening
Bilingual ability preferred in one of the following languages:
- Japanese
Schedule
- Must be available to workat least 4 days per week including weekends and holidays
- Shifts may includeearly mornings afternoons evenings or nights
Benefits
Pay & Benefits
- Hourly Pay:$23.15 per hour Shift Premium B ($1)
- Fully Paid Medical Dental and Vision Insurance
- 401(k)with company match
- Paid Time Off
- Uniform Provided
- Paid Training
- Parking Discount or Clipper Card
- Referral Bonus
- Cell Phone Plan Reimbursement
Required Experience:
Unclear Seniority
Employment Type
Hourly
