Guest Service Agent PM (PBX Operator)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The Le Meridien Sheraton Charlotte Hotel is currently seeking a dynamic motivated and service-oriented individual for the position of Guest Service Agent/ PBX Operator to join our team at our StepStone Hospitality managed hotel. The Le Meridien Sheraton Hotel located in Uptown Charlotte is a 605-room dual complex with 65000 sq. ft of meeting and conference space. The ideal candidate will have at least three to six months related experience exceptional communication skills and a passion for delivering excellent service to our guests!
Evening Shift: 3pm-11:30pm
Administration
Answer hotel switchboard transfer calls to guest rooms or other hotel facilities as requested.
Deal with telephone related requests from groups such as special extensions for calls messages etc.
Handle and close all guest requests using GXP; become a GXP power user.
Communicate requests of hotel guests to appropriate departments to ensure guest satisfaction; open follow-up on and close cases on GXP to ensure task completion.
Handle emergency procedures such as calling fire department
Must have comprehensive knowledge of the English language to effectively communicate with guests associates and vendors.
Ability to accurately report information.
Ability to assist with various office tasks as needed.
Ability to scrupulously follow
Required Experience:
Unclear Seniority
Key Skills
- Restaurant Experience
- Customer Service
- Hotel Experience
- Taleo
- Hospitality Experience
- Cashiering
- Food Safety Experience
- Guest Relations Experience
- Animal Handling
- Front Desk
- Guest Services
- Phone Etiquette
About Company
One of the premier hotel management companies, StepStone exists solely to enhance the value of our clients’ assets. Click here to learn more.
