IT Support Technician
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Are you obsessed with data partner success taking action and changing the game If you have a whole lot of hustle and a touch of nerd come work with Pattern! We want you to use your skills to push one of the fastest-growing companies headquartered in the US to the top of the list.
Pattern accelerates brands on global ecommerce marketplaces leveraging proprietary technology and AI. Utilizing more than 46 trillion data points sophisticated machine learning and AI models Pattern optimizes and automates all levers of ecommerce growth for global brands including advertising content management logistics and fulfillment pricing forecasting and customer service. Hundreds of global brands depend on Patterns ecommerce acceleration platform every day to drive profitable revenue growth across 60 global marketplacesincluding Amazon eBay Tmall TikTok Shop JD and Mercado Libre. To learn more visitor email.
Pattern has been named one of the fastest growing tech companies headquartered in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweeks Global Most Loved Workplaces.
We need an IT Support Technician to provide essential IT support to global team members. The technician will collaborate regularly to implement actionable solutions to help desk requests through tickets emails chat and phone calls. They will also be responsible for maintaining inventory purchasing new IT equipment and handling the onboarding for new hires. This is a full-time position based in Lehi UT working a hybrid schedule.
What is a day in the life of an IT Support Technician
- Respond to and resolve help desk requests through tickets email chat and phone calls.
- Escalate complex issues to senior IT staff when needed.
- Set up and deactivate user accounts following IT policies and security standards.
- Provide remote support with tools like RDP or TeamViewer.
- Troubleshoot and resolve issues with laptops desktops printers networking and software.
- Support employees on Windows MacOS and Google Workspace.
- Ensure security by following access controls and IT best practices.
- Document fixes and maintain accurate records in the helpdesk system.
- Meet SLAs by resolving tickets quickly and effectively while minimizing downtime.
What will I need to thrive in this role
- 12 years of IT/help desk support experience (or strong technical aptitude with a customer service background).
- Familiarity with Windows and macOS Microsoft Office and Google Workspace.
- Basic understanding of networking (Wi-Fi DNS VPN etc.).
- Experience with remote support tools like RDP TeamViewer or similar.
- Strong problem-solving and communication skills.
- IT certifications (CompTIA A Net Sec) are a plus.
What does high performance look like
- Following IT best practices for security storage and data protection.
- Prioritizing and resolving tickets efficiently in a high-volume environment.
- Keeping team members productive with minimal downtime.
- Working independently as well as collaborating as part of a global IT team.
What is the team like
- Youll be part of a global IT support team that values collaboration speed and problem-solving. We share knowledge support each other and encourage new ideas. Youll report directly to the Director of IT and work closely with other technicians and senior engineers.
Sounds great! Whats the company culture
- We are looking for individuals who are:
- Game Changers - A game changer is someone who looks at problems with an open mind and shares new ideas with team members regularly reassesses existing plans and attaches a realistic timeline to goals makes profitable productive and innovative contributions and actively pursues improvements to Patterns processes and outcomes.
- Data Fanatics - A data fanatic is someone who recognizes problems and seeks to understand them through data draws unbiased conclusions based on data that lead to actionable solutions and continues to track the effects of the solutions using data.
- Partner Obsessed - An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback actively listens to partners expectations and delivers results that exceed them prioritizes the needs of your partners and takes the time to create a personable experience for those interacting with Pattern.
- Team of Doers - Someone who is a part of team of doers uplifts team members and recognizes their specific contributions takes initiative to help in any circumstance actively contributes to supporting improvements and holds themselves accountable to the team as well as to partners.
What is the hiring process
- Initial phone interview with Patterns talent acquisition team
- Technical assessment with peers in IT
- Video interview with a hiring manager
- Executive review
- Offer
How can I stand out as an applicant
- Be prepared to talk about professional accomplishments with specific data to quantify examples
- Be ready to talk about how you can add value and be the best addition to the team
- Focus on mentioning how you would be partner-obsessed at Pattern
- Be prepared to talk about any side projects related to data and analytics
Why should I work at Pattern
Pattern offers big opportunities to make a difference in the ecommerce industry! We are a company full of talented people that evolves quickly and often. We set big goals work tirelessly to achieve them and we love our Pattern community. We also believe in having fun and balancing our lives so we offer awesome benefits that include:
- Unlimited PTO
- Paid Holidays
- Onsite Fitness Center
- Company Paid Life Insurance
- Casual Dress Code
- Competitive Pay
- Health Vision and Dental Insurance
- 401(k) match. Pattern matches 100% of the first 3% in eligible compensation deferred and 50% of the next 2% in eligible compensation deferred.
Pattern provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
IC
Key Skills
- Change Management
- API
- ABAP
- Facility Management
- Games
- Claims
