Financial Services Digital Solutions

Key responsibilities

• Map end-to-end customer journeys and business processes for digital banking or insurance solutions; identify pain points and propose improvements.

• Define functional designs and target operating models aligned with client strategy.

• Translate business needs into backlog items: epics user stories acceptance criteria; coordinate with product owners and IT squads.

• Validate that deployed solutions deliver expected business value (KPIs user feedback digital adoption).

• Participate in discovery/prototyping phases and help build MVPs for digital features.

What were looking for

• 1-4 years experience in business/functional analysis or product roles in banking insurance or similar sectors.
• Hands-on Agile delivery experience is a strong plus.
• Functional knowledge in at least one core FS domain (e.g. onboarding servicing lending cards/payments claims/policy admin).
• Strong skills in process & journey mapping stakeholder interviews UX sensitivity backlog management.
• Tools: Proficiency with Jira/Confluence affinity with service-design/journey mapping tools (e.g. Miro) and a strong ability to create clear visual designs (PowerPoint or similar).
• You are a fast learner able to quickly understand new domains and technologies.
• You are a clear persuasive communicator who can influence both business and IT stakeholders.
• You are energized by solving complex problems and delivering tangible results.
• You are constructive collaborative and thrive in high-performing teams.
• You are known for your can-do mentality resilience and willingness to go the extra mile for clients and your team.
• Fluent in English with professional command of Dutch or French.

Life at PwC Belgium

Our culture and workplace are something were proud of. Heres a sneak peek at what life at PwC looks like:

• Flexible work patterns: Achieve the perfect balance between office and home life with our flexible hybrid work arrangements and family-friendly schemes.

• Lifelong learning: Grow with us! Take advantage of our diverse training opportunities and exciting career pathways to explore new disciplines and expertise.

• Flexible rewards: Tailor your benefits to suit your lifestyle with our customizable rewards plan.

• Sustainable mobility: Choose eco-friendly mobility options from our soon-to-be fully electrified fleet to public transport shared cars ebikes and more.

• Inclusive culture: Thrive in a diverse inclusive workplace that values and celebrates every individuals contributions.

• Wellbeing focus: Enjoy a positive environment with our comprehensive wellbeing programs engaging sports communities and confidential support for all your professional and personal challenges.

• Global network: Expand your horizons with opportunities to work abroad and tap into extensive industry expertise within the PwC network.

Lets build something great together. What are you waiting for

Equal Opportunity Employer statement

At PwC we are dedicated to building a diverse inclusive and authentic environment. We are committed to providing equal employment opportunities for all candidates and employees regardless of race religion gender identity or expression sexual orientation national origin age disability marital status or any other characteristic protected by law.

We believe that a diverse and inclusive workplace drives innovation and strengthens our ability to serve our people clients and communities. Join us in fostering a culture where everyone feels valued respected and empowered to achieve their full potential.

Additionally we provide reasonable accommodations to qualified individuals with disabilities in accordance with applicable laws.