Digital Workplace, Desktop Manager

New York City, NY - USA

Monthly Salary: $ 85000 - 115000

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race color religion sex national origin protected veteran status or disability status. EEO/AA/M/F/Disabled/Vets

Job Description :

Role - Desktop Support Manager

Type - Initial few months will be in office 5 days a week then can move to 3 days in office

Location - NYC - 1211 6th Avenue

The Desktop Support Manager will play a critical role in organizing and integrating the NewsTech shared technology services model across several News Corp business units including NewsUK Dow Jones HarperCollins OPIS Sun and Storyful.

The individual in this position will be responsible for developing and managing a best-in-class IT Support function - ensuring that a premium level of technical support and customer service is provided across the organization. This individual will also be responsible for measuring and reporting against predefined
Service level agreements (SLAs) and Key Performance Indicators (KPIs).

Responsibilities
Lead and motivate Support Technicians located in TNB to ensure that the overall output and quality
of service meets business requirements and aligns with pre-defined SLAs
Manage and coordinate urgent and complicated support issues
Lead optimization efforts service integration and service improvement across business units
Act as the escalation point for all Business critical requests and incidents
Train coach and mentor local Support Technicians including career development
Provide data and reporting of KPIs and trends to IT department and others in ad-hoc weekly monthly and as needed

Continually analyze support calls to ensure quality of service
Oversee the executive support function and strategy
Develop and maintain procedural documentation to be leveraged by Service Desk and Support
Teams
Manage the TNB Opex and Capex expenditure in lockstep with the Regional Manager
Oversee all process improvements audit preparation and documentation practices
Build and maintain a solid working relationship with key stakeholders
Vendor relationship management where appropriate
Manage the Hardware Supply Chain and asset management

Qualifications
4 year Bachelors degree in a business or technical major or related field or equivalent experience
8 years experience working as a technical leader within a large matrixed organization - media focus preferred but not essential.
Strategic and analytical thinking strong capability of project management and problem-solving skills sound judgment and a willingness to resolve issues and problems in a timely manner
Excellent communications skills including the ability to develop rapport and credibility across the organization promote ideas and proposals persuasively and communicate with key stakeholders
Customer-oriented and driven
Quantitative analysis skills including Excel
Self-starter and ability to operate in an unstructured environment
An ability to work to tight deadlines and within constraints

Reasonable accommodation: At News Corp we are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or expression pregnancy age national origin disability status genetic information protected veteran status or any other characteristic protected by law. EEO/Disabled/Vets. News Corp is committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application due to a disability email us at. Please put Reasonable Accommodation in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

Job Category:

Pay Range: $85000 - $115000 Bonus

We recognize that attracting the best talent is key to our strategy and success as a company. As a result we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect and we tailor our offers within the range based on the selected candidates experience industry knowledge location technical and communication skills and other factors that may prove relevant during the interview process.

Pay-for-performance is a key element in our strategy to attract engage and motivate talented people to do their best work. Similarly to salary for bonus eligible roles targets are set based on a variety of factors including competitive market practice.

For benefits eligible roles in addition to cash compensation the company provides a comprehensive and highly competitive benefits package with a variety of physical health retirement and savings caregiving emotional wellbeing transportation and other benefits including elective benefits employees may select to best fit the needs and personal situations of our diverse workforce.

Required Experience: