Customer Service Coordinator
Customer Service Coordinator
Posted on :
25-09-2025
Employer Active
1 Vacancy
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Job Description
$23.00-26.00/hour
1st Shift
6-Month Contract
SUMMARY:
With minimum supervision responsible for administrative duties of broad scope and complexity requiring independent judgment and familiarity with applicable procedures. Effective interpersonal verbal and written skills; versatile to interface at all levels of the organization.
RESPONSIBILITIES:
Following established procedures perform a variety of Back Office administrative responsibilities.
May be required to perform some or all the following:
JOB REQUIREMENTS:
1st Shift
6-Month Contract
SUMMARY:
With minimum supervision responsible for administrative duties of broad scope and complexity requiring independent judgment and familiarity with applicable procedures. Effective interpersonal verbal and written skills; versatile to interface at all levels of the organization.
RESPONSIBILITIES:
Following established procedures perform a variety of Back Office administrative responsibilities.
May be required to perform some or all the following:
- Administers and process customer purchase orders by reviewing Customer Service Administrators flow down instructions for product requirements to existing terms and conditions of purchase orders or maintenance agreements.
- Establishes and maintains relationships with customer facing teams through courteous and efficient servicing of customer requests. Maintains regular communication with customer facing teams and responds to external customer service issues.
- Prepares and submits correspondence in response to customer requests. Maintains an appropriate level of confidentiality regarding customer and company matters.
- Generates and process of standard spares quotes in a timely manner and coordinates with price estimating. Reviews pricing for reasonableness submits quotations/proposals for customer review
- Coordinates with various functions of the company (e.g. Customer Service Administrators quality shipping/receiving accounting Account Managers planning and shop personnel) on customer issues. Prioritizes requests and commits to reasonable production and/or provisioning lead-time.
- Enter and manipulate data on spreadsheet data base or file management programs and perform a broad range of typing projects with high degree of accuracy and speed.
- Manages customer portals including downloading purchase orders updating purchase order status and expedite requests
- Set priorities and procedures for accomplishing work. May be required to delegate portions to others or help and support to others.
- Collect data conduct research and compile information using a variety of mathematical calculations for a broad range of reports and projects.
- Conduct inquiries into specific problems such as delays to ensure objectives are being met.
- Communicate potentially negative situations to management in a constructive manner.
- Read mail highlight action or important items attach relevant files or information before distributing. Respond to routine correspondence or draft routine responses for review and signature.
- Ability to accurately type 55 wpm where applicable. Personal computer skills required.
JOB REQUIREMENTS:
- Minimum of three years of increasing in complexity of administrative duties related office experience or demonstrated ability to perform described responsibilities
- High School diploma or education certificate in applicable functional area preferred.
- Working knowledge of R-Card.
- MSS and SAP knowledge is preferred.
- Thorough knowledge of office equipment administrative procedures and/or terminology in functional area.
- Proficient with Microsoft Suite software.
- Must demonstrate effective verbal written and interpersonal communication skills.
- Ability to work effectively with others and be a participative team player.
- Ability to navigate customer portals retrieving orders updating portals with ourpromise dates and managing portal backlog accuracy including delivery dates quantities and price.
- Excellent Microsoft Excel skills including Formula VLOOKUP and pivot table.
Required Experience:
IC
Employment Type
Contract
Key Skills
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