HR Generalist – Americas
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Who Are We
Hansen (ASX: HSN) is a global provider of software and services to the energy water and communications industries. With our award-winning software suite we help customers in over 80 countries to create and deliver new products and services engage with customers and control and manage critical revenue management and customer support processes.
Traditionally Hansen has been known for our billing and customer care solutions for utilities and energy companies; and for our BSS/OSS solutions for the communications industry. Yet today our solutions are far broader than this from enabling the strategic trading of energy resources to gaining real insights from the data tsunami that smart meters enable and the ability to quickly sell products through our Catalog-driven solutions. Put simply our solutions are essential ingredients in our customers commercial business model providing them the ability to create and deliver these essential services charge for them and establish and maintain lasting relationships with their end customers.
Shape experiences empower employees and drive HR excellence globally.
People are at the heart of everything we do. As our HR Generalist Americas youll play a critical role in aligning our people practices with our business strategy across the U.S. Canada South Africa and Argentina. Youll be the go-to person for employees and managers ensuring compliance consistency and care across the employee lifecycle. By bridging global HR strategy with regional needs youll not only keep our operations running smoothly but also make a tangible impact on employee engagement retention and culture.
What Youll Do In this role youll wear many hats advisor coach administrator and problem-solver. Your key responsibilities will include:- Employee Relations & Engagement: Act as the first point of contact for employees across the Americas addressing concerns with fairness empathy and compliance. Partner with managers to resolve employee relations matters conduct investigations and support performance improvement plans. Drive employee engagement initiatives using data insights to inform action plans and foster a positive workplace culture.
- Policy Compliance & Reporting: Ensure HR practices comply with federal state and local employment laws as well as PEO (Paychex Baker Tilly) policies. Own HR reporting and analytics for the region including ACA EEOC and CA Pay Data submissions. Develop and update employee handbooks policies and procedures while keeping stakeholders informed on legal and market trends. Manage compliance training for the region ensuring timely communication and completion.
- HR Operations & Administration:Oversee the entire employee lifecycle process (hires promotions exits) in PEO and internal systems. Maintain accurate employee records process change letters and ensure smooth HR operations. Support global HR initiatives such as remuneration cycles performance reviews and engagement surveys by providing insights and data-driven recommendations.
- Benefits & Leave Administration:Coordinate benefits programs and open enrollment activities across the U.S. and Canada. Manage leave requests (FMLA ADA Workers Comp etc.) track return-to-work documentation and liaise with vendors on employee requests.Serve as the key contact for PEO services related to HR benefits training and compliance.
- A degree in Human Resources Business or a related field.
- At least 5 years of HR experience with proven strength in employee relations HR operations and compliance.
- Strong communication skills both verbal and written with fluency in English and Spanish (required).
- A practical solutions-oriented mindset able to manage ambiguity while remaining structured in your approach.
- The ability to establish yourself as a trusted business partner with leaders and employees alike.
This is a full-time on-site position based in our Bethlehemoffice.
What Sets You Apart- You thrive in a global environment and enjoy collaborating with diverse teams across cultures and geographies.
- You bring a proactive get it done attitude and are not afraid to roll up your sleeves.
- Youre excited by the opportunity to play both a hands-on operational role and contribute to global HR strategy.
We are proud to be an equal opportunities employer. Hansen prides itself on celebratingdiversityand are committed to creating an inclusive environment for all employees even extending this to how we work with our customers partners and suppliers. We welcome applications from all qualified candidates regardless of age disability gender identity or expression marital status race ethnicity religion or belief sexual orientation or any other protected characteristic. If you require any adjustments or accommodations during the recruitment process please let us know.
Key Skills
- Employee Relations
- Fmla
- Employee Evaluation
- Human Resources Management
- Workers' Compensation Law
- Benefits Administration
- HRIS
- Payroll
- Employment & Labor Law
- ADP
- Human Resources
- Recruiting
About Company
Hansen software and services let you create, deliver and engage differently to power the next digitally-driven experiences to grow and retain customers.
