Area Manager, EF Operations, Fulfillment & Operations Management

アマゾンジャパン オペレーションズ部門のEFExternal FulfillmentオペレーションチームではチームをリードしEF拠点のオペレーション管理改善を行うマネージャーを募集します
EFチームはAmazonのお客様が注文した商品の注文処理配送業務を自社の物流拠点FCフルフィルメントセンターではなくメーカー/ 卸売企業の倉庫内や協力会社以下3PLの運営する倉庫で行うExternal Fulfillment外部サイトから顧客への直接出荷のサービスを拡張することによってコスト削減配送スピードの向上セレクションの拡充そしてお客様の満足度の向上に貢献しています
このポジションではアマゾンの出荷在庫能力の一翼を担うEF拠点の運営管理改善ピープルマネジメントを通じたメンバー育成が主要な業務になりますマネージャーとして多様なメンバーが能力を発揮できる組織の仕組み作りやカルチャーの醸成を推進いただける方を求めています

業務内容
1外部委託するオペレーションの標準化を行い管理指標に基づいた安全な職場環境作り品質管理在庫出荷計画の遂行に責任を持ちます
2. プロジェクトメンバーとして社内外の取り組みに参加します案件によってはプロジェクトオーナーとして広く部門チーム横断的な取り組みをリードします
3. マネージャーとしてチームメンバーの育成に責任を持ちますまたチーム全体のDEI文化の醸成に向けた取り組みにも参加して頂きます

年次月次週次で作成されたマスタープランに基づき達成するべき要件安全品質入荷出荷の能力在庫キャパシティコスト毎に個別計画を明確にし3PL各社のオペレーションが円滑に遂行されることに責任を負います
また日々のオペレーションを管理するだけでなく新しいサービスやプログラムの導入新規拠点の立ち上げなど3PL各社との調整のみならず広く社内の他部門リテールビジネスセラービジネス配送オペレーションファイナンスリーガル人事などともコミュニケーションを取りプロジェクトの立上げから管理運営を行います

Essential Functions % of Time
1.25%:EF拠点の管理運営
2.25%:指標管理と関係部署との調整
3.25%:新規プロジェクト等の取り組み
4.25%:チームメンバーの育成管理

ポジションの特徴
スピード感のある業務
この仕事の最も重要なポイントは迅速に変化に対応しリードしていく事にありますEFチームは３PL各社との協業により自社の物流拠点FCでは対応が難しい新しいビジネスや商材にも高い柔軟性をもって取り組みまたスピーディにEF拠点を立ち上げることでAmazonのビジネスの成長戦略を支えお客様の満足度の向上に貢献しています
業務領域の広さ
社内外に広くステークホルダーを持ちアマゾンのサプライチェーン全体を意識しながら広い視点を持って業務に取り組める業務領域の広さが特徴です

働き方について
勤務時間は原則9001800で月1-2日土日勤務あり(代休取得)
プロジェクト対応や現場確認など業務上の必要性から出張もありますがメリハリをつけて業務に取り組める環境です

Amazon は多様かつインクルーシブな職場づくりを目指していますAmazonは男女雇用機会均等法を順守しています人種 出身国性別性的指向障がい年齢その他の属性によって差別することなく平等に採用選考の機会を提供しています障がいをお持ちの方は以下をご覧ください EF (External Fulfillment) Operations Team of the Amazon Japan Operations Division is looking for managers to lead the team and manage and improve operations at EF sites.
The EF team reduces costs improves delivery speed expands selection and customer satisfaction by expanding external fulfillment (direct shipment from an external site to a customer) service that performs order processing and delivery operations for products ordered by Amazon customers not at its own logistics base (FC fulfillment center) but in warehouses operated by manufacturers/wholesalers or warehouses operated by partner companies (3PL) It has contributed to the improvement of.
In this position the main tasks are operation management and improvement of EF bases which play a part in Amazons shipping/inventory capabilities and member development through people management. We are looking for someone who can promote the creation of an organizational structure and culture where diverse members can demonstrate their abilities as managers.

Business content
1. We standardize outsourced operations create a safe work environment based on management indicators and are responsible for quality control and execution of inventory/shipping plans.
2. As a project member you will participate in internal and external initiatives. Depending on the project I will lead a wide range of cross-departmental/team initiatives as a project owner.
3. As a manager you are responsible for developing team members. You will also participate in efforts aimed at fostering a DEI culture for the entire team.

Based on master plans created on an annual monthly and weekly basis individual plans are clarified for each requirement to be achieved (safety quality receiving/shipping capacity inventory capacity cost) and we are responsible for the smooth execution of the operations of each 3PL company.
Furthermore in addition to managing daily operations we not only coordinate with each 3PL company such as introducing new services and programs launching new locations etc. but also communicate widely with other departments within the company (retail business seller business delivery operations finance legal human resources etc.) and manage and operate projects from inception.

Essential Functions % of Time
1. 25%: Management and operation of EF sites
2. 25%: Index management and coordination with relevant departments
3. 25%: Initiatives for new projects etc.
4. 25%: Develop and manage team members

Position Characteristics
Work with a sense of speed
The most important point of this job is to quickly respond to changes and lead. By collaborating with 3PL companies the EF team works with high flexibility on new businesses and products that are difficult to handle at their own logistics bases (FC) and supports Amazons business growth strategy by quickly setting up EF locations contributing to the improvement of customer satisfaction.
Breadth of business area
It has a wide range of stakeholders inside and outside the company and is characterized by the breadth of business areas where you can work from a broad perspective while being aware of Amazons entire supply chain.

About how to work
As a general rule working hours are 9:00 to 18:00
It is possible to Remote work 1 to 2 days a week. There are also business trips for business reasons such as project support and site checks etc. but it is an environment where you can work with a sharp focus.

Amazon aims to create a diverse and inclusive workplace. Amazon complies with the Equal Employment Opportunity Act. We provide equal recruitment and selection opportunities without discrimination based on race national origin gender sexual orientation disability age or other attributes. If you have a disability please see below. refer to the link below for details on departments etc. belonging to this position.
Introduction to the department in charge (fulfillment center): to responsible occupations (operations): (Diversity Equity Inclusion) Initiatives: 4年制大学学士号または4年以上の社会人経験
- パソコンスキル初級例えばエクセルで四則演算ができるレベル
- ビジネスレベルの日本語力
- 4-year university bachelors degree or 4 years of work experience
- Beginner level computer skills
- Business level Japanese

- スキル経験
- 業界を問わずスタッフの指導やチームリーダーの経験がある方3年以上の業務経験
- 5人程度のマネジメント経験勤怠パフォーマンスマネジメントを含む
- 定量的なデータ分析をもとに業務カイゼン標準化を実施した経験
- パソコン中級レベル以上例えばエクセルでVLOOKUPピボットマクロ等
- 読み書きレベルの英語力
- 人物像
- お客様の為に何ができるか/どうあるべきかとカスタマー起点で課題や改善点を考え行動ができる方
- 意見の異なる他者に対しても敬意を持って接することができ周囲と信頼関係を築くことが出来る方
- 現状に満足せず自分の責任範囲外でも組織やカスタマーの為に積極的に課題提起と行動ができる方
- 今よりも成長したいという思いがあり新しいスキルや知識の習得に前向きに取り組める方
- インクルーシブなカルチャーへの貢献や多様性に富んだグループで働くことに対して前向きである方
- 情報が不足している場合や曖昧な状況下であっても解決策に向かって迅速に行動に移すことができる方
- Skills and Experience
- Experience in training staff or leading a team regardless of industry (3 years or more of work experience)
- Experience managing about 5 people (including attendance and performance management)
- Experience in implementing operational kaizen and standardization based on quantitative data analysis
- Intermediate level or higher in PC skills (e.g. VLOOKUP pivot macros in Excel etc.)
- Reading and writing level English
- Personality
- Able to think about issues and points of improvement from the customers perspective asking What can we do for our customers/how should we be
- Able to treat others with respect even when they have different opinions and able to build trusting relationships with those around them
- Able to proactively raise issues and take action for the organization and customers even if it is outside of their own area of responsibility without being satisfied with the current situation
- Able to grow more than they are now and proactively work on acquiring new skills and knowledge
- Able to contribute to an inclusive culture and work in a diverse group
- Able to take quick action toward a solution even when information is lacking or in an ambiguous situation

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.