Field Engineer (Network Services) Based in Leinster

ABOUT IMS CONNECT

IMS connect is a Wi-Fi energy management and guest technology partner in the hospitality and serviced living industry. With our cutting-edge technology and expert support we collaborate with our clients to create seamless secure and sustainable solutions that meet the evolving needs of their business. Our ability to design deliver and support has earned us the distinction of being the preferred provider for renowned brands throughout Ireland the UK and Europe.

Overview:

We are currently looking to recruit a Leinsterbased (Network) Field Engineer for the IMS Engineering department. Location primarily on site in properties throughout Dublin but also covering the island of Ireland Full Irish Drivers License is essential with projects also in the UK and Europe. The applicant will be joining a highly skilled diligent and initiative focused team of engineers working with services including Wi-Fi IPTV AV IP Telephony Casting Energy Management who take pride in every aspect of their work and whose values represent the core principles of IMS connect. Building a strong mutually respectful and professional relationship with our customers at every stage to ensure that their experience is positive is the primary pillar of how we conduct business here at IMS connect.

This vacancy is a full-time permanent position. A fundamental element of the our approach is to recruit and develop the Right People this means finding people with the right skills and experience but above all else people with an aligned work ethic customer & goal focused who view innovation and improvement as both positive and aspirational and demonstrate reliability; matching the core values of IMS connect

The successful applicant will have the opportunity to grow and learn in the business whilst also having autonomy to voice opinions and suggestions that lead to consistent operational improvements.

The available position will require the candidate to fulfil varying degrees of responsibilities both from a network field engineer perspective but also from an administrative perspective as we look to strengthen our service engineer position in Ireland the UK and Europe. This hybrid approach will provide the successful candidate with excellent opportunities to display strong initiatives and help to develop and grow the IMS connect brand. Freedom to travel across these regions immediately is a fundamental prerequisite of the role.

Roles and responsibilities:

• The onsite installation of commissioned IMS connect product range include but are not limited to: Wi-Fi IPTV AV Digital Signage IP Telephony Casting Energy Management
• Configuration assistance both onsite and in IMS connect offices with collaboration from our NOC department to aid with Irish and international project deployments.
• Support and maintenance of IMS connect systems across all client properties while responding within agreed SLAs.
• Work collaboratively with your colleagues in surveying designing installing and delivering network solutions.
• Onsite supervision of preferred partners and sub-contractors in installs
• Stock management Cooperative management of equipment with the IMS connect procurement officer
• Logistic management to ensure delivery of stock to projects for both clients and IMS connect colleagues.
• Compliance with utilising CRM documentation and communication platforms.
• Always represent the IMS connect brand with utmost professionalism and ensure the highest of respect is displayed to all stakeholders alike.

Essential Skills & Experience:

• 2 years experience in the electrical energy CCTV or networking sectors.
• Excellent verbal and written communication skills including the ability to prepare and complete job related documentation.
• Comprehensive organisational prioritising and planning skills.
• Meticulous attention to detail and proven high work standards with a focus on quality and consistency of accomplished works.
• A passion for delivering excellent customer service and satisfaction is essential.
• Full clean driving licence is essential.
• Solas Safepass or similar CSCS access card.
• Travel throughout the Ireland and internationally for service delivery project survey and installation work is a core requisite of the role the successful applicant must be willing and able to travel immediately.

Desirable Skills & Experience:

• Manual handling and working at heights (ladder) certification is desirable but not essential as full training will be provided
• Experience in working with software programmes Office 365 Microsoft Teams One Drive SharePoint etc.
• Familiarity working with ticketing CRM platforms
• A previous background in electrical systems to support Energy Management Solutions

Location:

The successful candidate will be based in the Dublin/Leinster region and primarily tasked with serving that region. However the role will require flexibility to travel in the Island of Ireland UK & EU.

Benefits:

• Competitive salary with performance-based incentives
• Training and development to enhance skills and knowledge
• Company vehicle and everything necessary to carry out your work
• Healthcare contribution
• Pension contribution

Application and recruitment process:

IMS connect is committed to upholding the integrity of the Employment Equality Act 1998 -2015 (EEA) and The Equality Act 2010 (UK). At the core of our workplace culture is our commitment to inclusivity and diversity throughout all levels of the IMS connect team to create a workplace that supports and encourages authenticity and autonomy. Reasonable accommodations within the application interview process and role are unique to each applicant; our in-office work accommodations include physical accessibility such as access by lift and ramps but we welcome the opportunity to understand what reasonable accommodation means for you in respect of this role and your application. Please reach out to the hiring team via

If you are an ambitious and customer-focused professional with a passion for engineering and delivering solutions we encourage you to apply and join our growing team at IMS connect.