Are you a problem-solver looking for a strategic consulting role that blends technology and relationship-building. If so read on!About UsIf its high-stakes high-security or highly complexOxalis is built for it. Were a consulting and technology partner for the organizations that keep the world running: shipyards government agencies health systems aerospace programs and manufacturers with missions too critical to fail. We serve the people behind the missionthose building healing defending and delivering where it matters most. As a Platinum Solution Partner for Atlassian and a trusted systems integrator for IFS we specialize in secure cloud transformation IT service management ERP modernization and operational strategyespecially for organizations navigating compliance-heavy environments and complex change.
About the JobWere seeking a motivated Solutions Consultant Business Analyst to join our mission of providing innovative comprehensive and valuable solutions to highly regulated industries. As a Business System Analyst you will leverage your analytical skills and strategic thinking to solve problems and design solutions. Your adaptability and communication skills will be key as you collaborate across teams to deliver customer-focused solutions. This role is ideal for those who are passionate about technology customer service and making a measurable impact.
Key Responsibilities- Consult with customers on ITSM ESM Agile PPM and DevSecOps operating models understanding pain points and improvement opportunities and providing insights on industry trends.
- Analyze and assess of business processes systems and workflows identify gaps and contribute to the prioritization of process improvements.
- Assist in the architecture of tailored solutions to unique customer needs and support system integrations involving complex environments and workflows.
- Strive to exceed customer expectations by delivering valuable solutions and pursuing measurable outcomes.
- Communicate ideas and recommendations effectively build trust through empathy and active listening and present to diverse stakeholders.
- Contribute to the development and delivery of high-quality customer-facing deliverables and presentations ensuring alignment with the companys commitment to quality and customer focus.
- Participate in solution lifecycle from initial scoping to post-implementation support including workflow design system configuration and issue resolution.
- Support the configuration and administration of business systems to meet customer needs.
- Assist in application training communicate effectively with end users and support change management initiatives and the rollout of new processes and tools.
- Play multifaceted roles in customer engagements supporting the tasks of analyst consultant and trainer.
- Collaborate with account leaders and sales team to identify and develop new business opportunities and promote company capabilities.
About You- Bachelors degree in computer science management information systems business administration or a related field or relevant work experience.
- Experience with Atlassian products including Jira Software Jira Service Management Jira Align Confluence Bitbucket Trello and Access.
- Good analytical abilities and strategic thinking.
- Good communication skills in written and spoken English.
- Ability to work in a remote environment and ability to travel to company and customer sites from time to time.
Preferred Skills- Experience or understanding of Agile concepts and work in relevant frameworks (e.g. Scrum Kanban SAFe DevOps ITSM).
- Knowledge of project management concepts and tools including planning estimation risk and issue management and stakeholder communications.
- Ability to manipulate and transform data with scripting tools or in business tools such as Excel.
This is a remote position and while the person will be working from home it is important that candidates live in the Guadalajara area.
Required Experience:
Manager