Senior Service Designer
Senior Service Designer
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Job Description
Job description
Job Title: Senior Service Designer
Band: 5
Salary:
Location: Liverpool/Newport/Norwich/Birmingham
Terms: Permanent
Hours: Full Time/ Compressed Hours
Closing Date: 13th October 2025
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Job Summary
As a Senior Service Designer you will work independently on strategic transformation initiatives whilst mentoring colleagues. You will collaborate with stakeholders and multi-disciplinary teams to shape the future of CCS services. Youll be responsible for influencing senior stakeholders and embedding service design ways of working in CCS implementing best-practise and maintaining standards across multiple initiatives.
*Recruitment Team to include CCS Careers site link.
Directorate Overview:
The Digital & Data Services (DDS) directorate is at the heart of CCSs digital transformation journey responsible for delivering modern efficient and user-centred digital services that support over 30bn of public sector procurement annually. Were building a world-class digital capability that will revolutionise how the public sector buys common goods and services.
Team Summary
You will be joining an expanding Design Team that when fully resourced will also include product managers user researchers interaction designers and accessibility specialists. We are building a culture that values user-centricity experimentation and agility where team members will work closely with Digital and Commercial colleagues across multi-disciplinary product and project teams. This role provides an opportunity to truly shape how service design is embedded in the organisation.
Key Accountabilities
As a Senior Service Designer you will be accountable for the following areas demonstrating a practitioner or expert level of competence:
Design communication: Expertly communicate design concepts using effective methods to gain support from senior leaders and stakeholders. Distil complex data and concepts into clear actionable insights.
Inclusive design: Advocate for and improve the practise of inclusive design across the organisation by helping others understand the impact of design decisions.
Strategic design decisions: Understand and promote alignment to CCS vision and strategy coaching teams to understand how user-centred design helps us meet our goals and deliver value for users.
Collaborative leadership: Facilitate design workshops with colleagues at all levels to promote the value of user-centred design and the power of cross-functional collaboration. Promote collaboration by introducing effective ways of working in teams which remove silos and promote holistic service design approaches.
Data driven and evidence-based design: Embed evidence-based decision making at all levels. Use data to improve our services and the way CCS works ensuring insights are leveraged for continuous improvement across the organisation.
Iterative design and continuous improvement: Embed the practise of iterative design and agile working in teams and across CCS. Embed agility by helping teams adapt to changing requirements priorities or user needs using a test and learn approach to prototype and improve services.
Leadership: Lead and coordinate design work across teams whilst advocating for user centred design with senior leaders and stakeholders across the organisation. Embed a creative and inclusive environment for designers to work mentoring and coaching colleagues to adopt best practise and deliver maximum value.
Essential Criteria (to be assessed at application stage):
Proven experience of designing complex digital services.
Extensive experience in applying user-centred design principles.
Practical experience with agile and lean methodologies.
Expert stakeholder management and communication skills.
Practical experience in data-driven decision making.
Success Profiles (to be assessed at interview):
You will be assessed against the following Behaviours:
Seeing the bigger picture
Leadership
Communicating and Influencing
You will be assessed against the following Technical Skills
Design Communication
Designing Strategically
Evidence-based Design
(A link to the Civil Service Success Profiles Framework is provided below)
Please note that as part of this recruitment process if you are unsuccessful at interview stage but are close to the benchmark score you may be considered for and offered a role at a lower pay band within the same job family.
What we will offer you here are some of the benefits you can expect:
Competitive salary
Generous pension scheme
A discretionary non-contractual performance related bonus
Working remotely in addition to working in advertised office location
Flexi time scheme (available for B1-B6)
Minimum 25 days annual leave to a maximum service related 30 days excluding bank holidays
Explore fully how we will reward your work.
Want to make a difference Find out more about the rewarding work that we do in our candidate pack.
The Civil Service is committed to attract retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil ServiceD&I Strategy.
We want to make our recruitment process accessible to everyone so if there is any way that we can support you please contact
Working flexibly delivering outcomes
CCS is a flexible business with a smarter working model where our colleagues benefit from a mix of home and office working. Successful candidates are expected to work from one of the office locations listed. Our current office attendance approach requires a minimum of 26 days per quarter (approx 2 days per week which may be subject to change) in CCS office locations or off site meetings with suppliers customers partners networking / industry events. This is pro rata for those who work part time. Our smarter working principles mean that our people have the advantage of both office and offsite based collaboration and learning as well as working from home. This way of working allows us to honour our commitment to being a responsible business offer flexibility and better work life balance as well as ensuring we deliver our business with confidence and in accordance with our CCS values.
Selection Process
Candidates who are successful at sift will be contacted as soon as possible following the closing date and advised of the interview process in more detail. The interviews will commence WC 3rd November either at one of our offices or via video with interview times and dates to be confirmed.
To find out more about our recruitment process please click here
Please note: Artificial Intelligence can be a useful tool to support your application however all examples and statements provided must be truthful factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others or generated by artificial intelligence as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.
Complaints procedure
Our recruitment processes are underpinned by the principle of selection for appointment on merit on the basis of fair and open competition as outlined in the Civil Service Commissioners Recruitment Principles details of which can be found at
If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint you should contact in the first instance.
If you remain unsatisfied with the response you receive you can then contact the Civil Service Commission at
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.
Complaints Procedure
Our recruitment processes are underpinned by the principle of selection for appointment on merit on the basis of fair and open competition as outlined in the Civil Service Commissions Recruitment Principles details of which can be found at you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint you should contact in the first instance.
If you remain unsatisfied with the response you receive you can then contact the Civil Service Commission at
Internal candidates should apply using their Workday account. Please use the careers hub for your application.
Required Experience:
Senior IC
Employment Type
Full-Time
